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Table of Contents   In today’s fast-paced digital landscape, customer engagement is the absolute cornerstone of business success. Consumers have fundamentally changed how they wish to interact with brands. They expect real-time responses and completely seamless interactions. To stay ahead of the competition, companies must adopt innovative communication channels that meet their audience exactly where […]

Table of Contents   Customers in Malaysia expect instant responses when they reach out to their favorite brands. The modern consumer does not want to wait hours for an email reply or sit on hold during a phone call. They want answers immediately. However, managing conversations manually on a standard phone quickly becomes impossible as