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WhatsApp Live Chat Software

1 WhatsApp number can be accessed by multiple users.

Time Saved

hours saved per month

Resolution Time

minutes per customer

Response Time

second per customer

NPS Score

times

*Based on our best client benchmarks

Why Traditional Live Chat is Costing You Sales

If you are using a standard, anonymous live chat widget on your website, you are likely facing these three conversion-killing problems:

The "Ghosting" Effect

A visitor asks a question, closes their browser tab, and vanishes before your team can reply. You lose the lead forever.

The Spam Invasion

Anonymous web chats are magnets for bots. Your sales team wastes hours sifting through irrelevant spam messages instead of talking to real prospects.

The Single-Phone Bottleneck

Trying to run WhatsApp Business for a whole team? Sharing a single physical phone or relying on clunky WhatsApp Web QR codes leads to missed messages and slow response times.

Solution: Unlock the Benefits of WhatsApp Live Chat Software for Your Business

oChats turns your website into a lead-generation machine by bridging the gap between web traffic and your sales team’s inbox. We utilize the Official WhatsApp Cloud API to give you an enterprise-grade experience without the enterprise price tag.

Multi-Agent Shared Inbox

Eliminate the "one phone" problem. Invite your entire sales and support team to manage WhatsApp inquiries simultaneously from a single, unified dashboard.

Zero-Spam Communication

Because visitors must use their actual WhatsApp accounts to message you, bot spam drops instantly to zero. You only collect high-quality, verified phone numbers

Omnichannel Reach

Don't stop at WhatsApp. Manage Telegram, Facebook Messenger, Instagram, LINE, and WeChat from the exact same interface.

Automated Message Notifications

Integrate oChats with WordPress, Shopify, Shopee, or Lazada. Trigger automated order notifications, shipping updates, and appointment reminders instantly.

Built-In CRM System

Tag, filter, and organize your prospects directly inside the chat. Never lose track of a VIP client or a pending deal again.

Cross-Channel Analytics

See exactly which platforms are driving your highest-converting conversations and optimize your marketing spend accordingly.

Responsive Reply With WhatsApp Button

Redesign how you reply to your customer so you can portray a better brand positioning. Also, increase customer confidence in your goods & services.

Automate Customer Service FAQs

Automating all types of FAQs starting from understanding the questions posed by customers/visitors. Train your chatbot to recognize, understand and diagnose the questions.

Reply With Automated WhatsApp Live Chat

Build a chatbot within your WhatsApp number. This chatbot is able to capture leads and answer all the questions automatically anyone has for your company.

Wait! There are more functions!

Yes, REALLY! More functions to make your life easier!

Message Module

1 contact, 1 story

1 contact contains every message, email, web chat & internal discussion. All functionalities are built for you to manage your story well.

Merge contact

Merge the same contact across different messaging apps for better management. Keeping every contact clean and organized.

Transfer a conversation to another team member

Enable your team to quickly transfer the conversation from 1 person to another and leave an internal note for reference purposes.

Add a custom tag

Manage every contact easily by inserting custom tags. Never miss any follow-up anymore.

Broadcast Module

Broadcast messages with 100% delivery rate

Send PROMOTIONAL MESSAGES with WhatsApp API provides a 100% delivery rate & instantaneous delivery.

Create marketing campaign

Enable your team to launch and schedule any marketing easily. Your team can even include the button in the WhatsApp message to improve the clickthrough rate of your marketing campaign.

Personalized broadcast

Allow your team to send personalized marketing messages to increase marketing engagement.

Reach right people

Send highly personalized messages to targeted prospects and customers to the right messaging app.

Optimize by channel

Leverage the unique traits of each channel. Make the most of every message with features like mixed media, templates and tags.

Workspace Module

1 Platform, Unlimited Companies

Manage all incoming messages under your companies and brands using a single platform.

Managing all companies can be very expensive. We believe in providing real value to all businesses at an affordable rate. That’s why we have decided to provide unlimited workspaces for any businesses to manage all companies in 1 platform. Super convenient!

Don’t worry! Every workspace has its own unique contact module, message module, user permission module and more.

Contacts Module

1 Platform, Unlimited
Contacts From Different Messaging Apps

Never worry about expensive charges because of the high volume of contacts.

Contact channels

Every contact will be saved with the source of channels it comes from. Everything will be properly documented for your convenience.

Merge contacts

2 conversations of the same person from different messaging apps can be merged so your team can have an organized conversation and contact information from 1 person.

Custom contacts field

Create any contact field easily. Having a custom contact book designed specifically only for you.

Workflow Module

Autoreply messages with workflow automation

Build a rule-based CHATBOT to free up your team’s time

Menu-based chatbot

Build a 24/7 chatbot by using automated rules created within workflow automation.

Chat routing

Route every conversation to correct pre-assigned team members efficiently & accurately.

Tag contact automatically

Tag every contact with a specific tag. These tags can be used for filtering all conversations easier in the Contact module.

Qualify leads automatically

Stop wasting time to qualify your leads one by one. Automate it by using workflow automation.

Admin Module

Supervisor Dashboard with Helicopter View

Save your time juggling from 1 messaging app after another. Have a Helicopter View with oChats.io.

Connect to WhatsApp

Choose one of the following methods

Simple And Straightforward Sign Up Process

WhatsApp Live Chat

Step 1

Step 2

Integrate

Connect your oChats account to your WhatsApp API Provider from your dashboard

Step 3

Register

Set up WhatsApp Business Account. Review the WhatsApp Commerce Policy. Choose a WhatsApp Display Name. Select a business category for your company

Step 4

Verify

Add a number not currently in use with a WhatsApp account. Verify phone number ownership via SMS or Voice Call. This will be your WhatsApp API Account phone number.

Step 5

Connect

Your account will be activated. Generate your WhatsApp API account key. Connect your WhatsApp API account to ochats.io.

Sync Across Device

Available in iOS & Android

Download mobile app now

Join 1000+ successful organizations

Trusted by brands

Enterprise Security Protection

Your data hosts at Amazon Web Service

Data Secured

Your data is secured by AWS data protection protocol. AWS data protection services provide encryption and key management and threat detection that continuously monitors and protects your accounts and workloads.

AWS Threat Detection & Continuous Monitoring

AWS identifies threats by continuously monitoring the network activity and account behavior that might harm your data

AWS Compliance & Data Privacy

AWS gives you a comprehensive view of your compliance status and continuously monitors your environment using automated compliance checks based on the AWS best practices and industry standards your organization follows.

SSL Encryption

oChats data is encrypted both when it is sent to and from our servers as well as it rests.

Permission Access

oChats lets you decide who can access to your platform. You can also assign the level of access a person can access

Watch oChats.io In Action

Video demo

Frequent Asked Questions

What is WhatsApp Live Chat?

WhatsApp Live Chat is a software which allows multiple users to reply and manage your only 1 WhatsApp numbers. It is known as WhatsApp for Business.

What is the benefit of building a WhatsApp Live Chat?

You can automate your processes such as:

customer service FAQs
collecting lead from any interested prospect
follow-up on your prospect
automate your sales process
live chat with your customer

What are the fees involve?

There are fees:

- oChats software pricing
- Chatbot development fee (one-time fee)
- WhatsApp Business API fee

Will putting a chat widget on my site attract an insane amount of bot spam?

No. This is the biggest advantage of using oChats over traditional live chat (like Tawk.to or standard web chat). When a visitor clicks the oChats WhatsApp widget, it opens their personal WhatsApp app to send the message. Because it requires a verified phone number, bots cannot spam your inbox. You get 100% real leads and zero automated junk.

Can I use one WhatsApp number for my whole team to reply to website chats?

Yes! A common frustration is that the standard WhatsApp Business app only allows a few linked devices and gets messy fast. oChats connects directly to the Official WhatsApp Cloud API, turning your single business number into a Multi-Agent Shared Inbox. Your visitor uses the web widget, and your staff replies from the oChats web dashboard. No more passing a physical phone around the office.

I currently use WhatsApp Web, but my phone randomly disconnects. Will this happen with oChats?

No. Unofficial “QR code scanning” solutions are notorious for disconnecting, missing messages, and risking permanent number bans from Meta. oChats connects via the Official Meta WhatsApp Cloud API. Your connection is 100% stable, cloud-based, and completely compliant with Meta’s policies. Your phone doesn’t even need to be turned on to receive messages.

If a customer leaves my website, how do I keep the conversation going?

With anonymous web chat, if a user closes the tab, the chat is lost. With the oChats WhatsApp widget, the conversation is moved to the user’s mobile phone. Even if they close your website, you can still send follow-ups, quotes, and automated reminders directly to their WhatsApp, drastically improving your retention and conversion rates.

Can I integrate this with my existing CRM and automate messages?

Absolutely. oChats has a Built-in CRM allowing you to tag and segment customers immediately. Furthermore, you can trigger automated notifications (like abandoned cart reminders or shipping updates) by integrating oChats with your WordPress, Shopify, or custom backend.