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Best Omnichannel Support Software for Seamless CX
Provide the best omnichannel support software through messaging and analytics.
- No credit card required
- Free channel integration
- 7-days free trial
- Free onboarding support
In today’s hyper-connected digital landscape, your customers don’t just use one channel to reach out—they use them all. A customer might discover your brand on social media, send a quick question via live chat, and follow up a day later through email. If your customer service team is forcing that customer to repeat their issue at every touchpoint, you aren’t just losing their patience; you are actively burning brand loyalty.
Enter oChats. Our omnichannel support software is designed to eliminate the chaos of siloed communication. By unifying live chat, social media messaging, and email into one centralized platform, oChats empowers your support team to deliver a truly seamless customer experience (CX). Stop toggling between browser tabs, stop losing context, and start resolving tickets faster than ever before.
What is Omnichannel Support Software?
Many businesses confuse “multichannel” with “omnichannel.” If your team uses five different tools to answer emails, monitor X (formerly Twitter), reply to WhatsApp messages, and handle website live chats, you are doing multichannel support. The problem? Those channels don’t talk to each other.
Omnichannel support software, like oChats, breaks down those walls. It connects every single customer interaction—regardless of where it originated—into a single, unified thread. When a customer reaches out via email on Monday and follows up via live chat on Wednesday, your agent sees the entire history instantly.
With oChats, your business gains a single source of truth for customer interactions. This means faster triage, zero duplicated efforts, and a customer experience that feels personalized, attentive, and incredibly efficient.
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Key Features of oChats Omnichannel Support Software
We didn’t just build another ticketing system. We built a command center for customer happiness.
The Unified Universal Inbox
Every email, Facebook message, Instagram DM, WhatsApp text, and website live chat flows directly into one clean, prioritized inbox. Agents can reply to a WhatsApp message directly from the oChats dashboard, and the customer receives it natively on their phone.
Intelligent Ticket Routing & Triage
Stop manually sorting incoming queries. oChats automatically classifies incoming messages based on intent (e.g., billing, technical support, refunds) and routes them to the agent best equipped to handle the issue.
Contextual Customer Profiles
The moment a message arrives, oChats displays the customer's interaction history, previous purchases, and active tickets alongside the chat window. Your team never has to fly blind again.
Seamless Bot-to-Human Handoffs
Automation is great for answering repetitive FAQs, but when a customer has a complex issue, they need a human. oChats allows you to deploy lightweight chatbots that can seamlessly transfer the conversation—along with all its context—to a live agent the moment frustration is detected or a complex query is triggered.
Ironclad Reliability
Features mean nothing if the software goes down. oChats is built on a high-availability infrastructure. We prioritize uptime, channel sync speed, and reliable data delivery so your team is never left frozen during a rush.
Message Module
1 contact, 1 story
1 contact contains every message, email, web chat & internal discussion. All functionalities are built for you to manage your story well.
Merge contact
Merge the same contact across different messaging apps for better management. Keeping every contact clean and organized.
Transfer a conversation to another team member
Enable your team to quickly transfer the conversation from 1 person to another and leave an internal note for reference purposes.
Add a custom tag
Manage every contact easily by inserting custom tags. Never miss any follow-up anymore.
Broadcast Module
Broadcast messages with 100% delivery rate
Send PROMOTIONAL MESSAGES with WhatsApp API provides a 100% delivery rate & instantaneous delivery.
Create marketing campaign
Enable your team to launch and schedule any marketing easily. Your team can even include the button in the WhatsApp message to improve the clickthrough rate of your marketing campaign.
Personalized broadcast
Allow your team to send personalized marketing messages to increase marketing engagement.
Reach right people
Send highly personalized messages to targeted prospects and customers to the right messaging app.
Optimize by channel
Leverage the unique traits of each channel. Make the most of every message with features like mixed media, templates and tags.
Workspace Module
1 Platform, Unlimited Companies
Manage all incoming messages under your companies and brands using a single platform.
Managing all companies can be very expensive. We believe in providing real value to all businesses at an affordable rate. That’s why we have decided to provide unlimited workspaces for any businesses to manage all companies in 1 platform. Super convenient!
Don’t worry! Every workspace has its own unique contact module, message module, user permission module and more.
Contacts Module
1 Platform, Unlimited
Contacts From Different Messaging Apps
Never worry about expensive charges because of the high volume of contacts.
Contact channels
Every contact will be saved with the source of channels it comes from. Everything will be properly documented for your convenience.
Merge contacts
2 conversations of the same person from different messaging apps can be merged so your team can have an organized conversation and contact information from 1 person.
Custom contacts field
Create any contact field easily. Having a custom contact book designed specifically only for you.
Workflow Module
Autoreply messages with workflow automation
Build a rule-based CHATBOT to free up your team’s time
Menu-based chatbot
Build a 24/7 chatbot by using automated rules created within workflow automation.
Chat routing
Route every conversation to correct pre-assigned team members efficiently & accurately.
Tag contact automatically
Tag every contact with a specific tag. These tags can be used for filtering all conversations easier in the Contact module.
Qualify leads automatically
Stop wasting time to qualify your leads one by one. Automate it by using workflow automation.
Admin Module
Supervisor Dashboard with Helicopter View
Save your time juggling from 1 messaging app after another. Have a Helicopter View with oChats.io.
Analyse all conversations
Gain long-view perspectives on team, conversation and overall messaging performance. On a single page, learn which Users are exceeding expectations, conversation response and resolution time trends.
Determine user permission
Assign unique permission for every team member by giving permission access on certain modules only.
Full control over everything
Having a full control on every team member's access has never been easier before. Revoke their access if user has resigned from your company.
Connect All Messaging Apps in 1 Platform
Never miss any lead anymore
1 Messaging Platform & Access By Everyone
No more switching between teams, and messaging apps.
All Channels, 1 Platform.
Why Your Team Needs to Unify Chat, Social, and Email
Transitioning to a unified platform isn’t just a technical upgrade; it is a revenue-driving operational shift. Here is how oChats transforms your day-to-day operations:
Eradicate Tab Fatigue and Agent Burnout
Support agents juggling multiple software logins are prone to missing messages and making errors. oChats brings everything into one intuitive dashboard. Your team focuses on helping people, not managing software.
Drastically Reduce Time-to-Resolution (TTR)
When an agent has the full context of a customer’s journey on their screen, they don't have to ask, "Can you provide your order number?" or "Who did you speak with last?" They get right to the solution.
Increase Customer Retention and Loyalty
Customers expect you to know who they are. A seamless omnichannel experience makes them feel valued. When support is effortless, customers keep coming back.
Data-Driven Insights
When your channels are unified, your data is unified. oChats provides comprehensive reporting on ticket volumes, peak hours, and agent performance across all platforms, allowing you to allocate resources intelligently.
Omnichannel Support Software
Bringing all messaging benefits to you
Suitable for marketing, sales, support & engineering department
Broadcast Messages & Start Conversations
Send promotional updates, shipping updates, delivery reminders, payment reminders and other notifications on WhatsApp using our API’s
Automate all incoming inquiries with autoreply message
Autoreply all incoming messages with a proper workflow and create a great engagement rate in the process.
Manage all communication channels in 1 platform
Integrate all your business communication channels with oChats software. Then, you can manage all incoming and outgoing chat messages in 1 platform.
Simple & Straightforward Sign Up Process
Omnichannel Customer Experience Software
Subscribe
Sign up an oChats account.
Integration
Connect & integrate to your desired channels from oChats dashboard
Chat
You are ready to go! Start chatting away with your visitors and customers. Manage multiple communication channels in 1 platform.
Sync Across Device
Available in iOS & Android
Reply on-the-go
Now you can reply to your business messages at anytime and anywhere. Download mobile app now.
Download mobile app now
Enterprise Security Protection
Your data hosts at Amazon Web Service
Data Secured
Your data is secured by AWS data protection protocol. AWS data protection services provide encryption and key management and threat detection that continuously monitors and protects your accounts and workloads.
AWS Threat Detection & Continuous Monitoring
AWS identifies threats by continuously monitoring the network activity and account behavior that might harm your data
AWS Compliance & Data Privacy
AWS gives you a comprehensive view of your compliance status and continuously monitors your environment using automated compliance checks based on the AWS best practices and industry standards your organization follows.
SSL Encryption
oChats data is encrypted both when it is sent to and from our servers as well as it rests.
Permission Access
oChats lets you decide who can access to your platform. You can also assign the level of access a person can access
The Real Cost of Disjointed Customer Service
If you are hesitating to upgrade your support stack, consider the hidden costs of your current setup. Disjointed systems bleed money in ways that don’t always show up on a standard balance sheet.
cost of inefficiency
When agents have to manually triage tickets across Jira, Slack, email inboxes, and social media DMs, you are paying them for administrative overhead rather than actual problem-solving.
cost of churn
Modern consumers are highly unforgiving of bad customer service. If an urgent billing issue gets lost because it was sent via Instagram DM while your team was exclusively monitoring the email inbox, that customer is likely going to a competitor.
cost of blind spots
Without omnichannel support software, you cannot accurately track which channels drive the most complex issues or which agents are handling the heaviest load. oChats shines a light on your entire operation, giving you the clarity needed to scale confidently.
Watch oChats.io In Action
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Frequently Asked Questions
This is the biggest complaint we see from CX managers. If a customer emails you on Tuesday and uses live chat on Thursday, forcing them to repeat themselves means your software failed. oChats is built on a unified data schema. We don’t staple inboxes together; we map communications to the customer profile. No matter which channel they use to contact you next, the entire historical thread is visible to the agent instantly
As sysadmins and operations managers frequently point out, multiple channels are the root of alert fatigue. You cannot function effectively if you are bombarded from every angle. oChats solves this by acting as the single funnel. Instead of monitoring three different services for incoming signals, your team logs into oChats. We normalize events from all your channels into one feed, allowing you to deduplicate issues and apply routing rules automatically.
Reliability beats feature depth every single time. Real-world CX teams note that feature-heavy platforms often crack under real load, resulting in delayed ticket updates or channel sync issues. oChats is built with “boring reliability” in mind. While we offer smart automation and routing, our core architecture prioritizes uptime, instantaneous channel syncing, and a system that won’t freeze when your ticket volume spikes.
Automated triage is where most tools shine, but the routing is where they fall apart. Customers eventually want to hop on a call or a live chat for complex issues. oChats allows you to set up conditional routing that acts as a front door for deflection. If the bot cannot resolve the issue, it instantly escalates the ticket to a human agent, passing along the full summary of what the bot and customer already discussed. The customer never has to repeat “I just want to speak to a human.”
Yes. We understand that your CRM is your company’s brain. oChats features deep integrations with major CRM platforms so you never have to ask a customer for information you already have on file. When a ticket is resolved in oChats, the data syncs back to your CRM automatically.
You can find out more from our pricing page. As for WhatsApp template fees, you can refer to WhatsApp official website.
Ready to Transform Your Customer Experience?
Your customers are talking to you across the web. Are you truly listening?
Stop losing context, stop burning out your agents, and start delivering the kind of support that turns angry users into vocal brand advocates. Consolidate your workflow and take control of your communications today.
Boost loyalty with oChats omnichannel support software. Unify chat, social, and email into one platform for a seamless customer experience.
- No credit card required
- Free channel integration
- 7-days free trial
- Free onboarding support
Expand Your Omnichannel Knowledge
Mastering omnichannel support is an ongoing journey. Whether you are looking to understand the basics or dive deep into advanced analytics, explore our specialized resources below to take your customer experience to the next level:
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