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WhatsApp Business API Pricing Malaysia
oChats Platform Plans
If you are researching WhatsApp Business API pricing in Malaysia, you are in the right place. oChats is an omnichannel messaging platform that connects your business to WhatsApp Business API along with Instagram, Facebook Messenger, Telegram, LINE, and WeChat all from a single dashboard.
One subscription covers your entire messaging stack. You do not pay per channel.
Start with a 7-day free trial with all features unlocked. No credit card required.
Starter
US$359 / year
Billed yearly
Start a 7-days free trial
- 1 Workspace
- Unlimited Team Members
- Unlimited Messages
- 50GB Storage
Pro
US$639 / year
Billed yearly
Start a 7-days free trial
- 2 Workspaces
- Unlimited Team Members
- Unlimited Messages
- 100GB Storage
Business
US$919 / year
Billed yearly
Start a 7-days free trial
- 3 Workspaces
- Unlimited Team Members
- Unlimited Messages
- 150GB Storage
Enterprise
US$1199 / year
Billed yearly
Start a 7-days free trial
- 4 Workspaces
- Unlimited Team Members
- Unlimited Messages
- 200GB Storage
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Understanding WhatsApp API Pricing: Two Separate Costs
Before signing up, it helps to understand that using WhatsApp Business API in Malaysia involves two separate costs. This is true for every WhatsApp API provider — not just oChats.
Cost 1 – oChats platform subscription (shown in the plans above)
This is what you pay oChats to access the dashboard, manage your team inbox, run chatbots, send broadcasts, and connect all your messaging channels. This is the only cost that appears in our pricing table.
Cost 2 – WhatsApp conversation fees (charged separately by Meta/your BSP)
Meta charges a per-conversation fee based on who initiates the chat and which country the customer is in. These fees are billed directly by Meta or your chosen WhatsApp Business Solution Provider (BSP) — not by oChats. The full breakdown is in the Additional Fees section below.
Most businesses find that oChats works out significantly cheaper than managing WhatsApp through a dedicated WhatsApp-only tool, because one oChats subscription also covers Instagram, Facebook Messenger, Telegram, LINE, and WeChat at no extra channel fee.
Feature Comparison
| Plan | Starter | Pro | Business | Enterprise |
|---|---|---|---|---|
| Price | US$359/year | US$639/year | US$919/year | US$1199/year |
| Billed | Annually | Annually | Annually | Annually |
| Number of Workspaces | 1 | 2 | 3 | 4 |
| Unlimited Users | Yes | Yes | Yes | Yes |
| Unlimited Messages | Yes | Yes | Yes | Yes |
| Unlimited Contacts | Yes | Yes | Yes | Yes |
| Unlimited Broadcasts | Yes | Yes | Yes | Yes |
| Workflow / Chatbot Automation | No | Yes | Yes | Yes |
| Standard SLA Support (within 48 hours)*** | Yes | Yes | Yes | Yes |
| Free 1-time onboarding | Yes | Yes | Yes | Yes |
| Storage | 50GB | 100GB | 150GB | 200GB |
| Channel | ||||
| WhatsApp Web / WABA Coexistence | Yes | Yes | Yes | Yes |
| WhatsApp API | Yes | Yes | Yes | Yes |
| Telegram | Yes | Yes | Yes | Yes |
| Facebook Messenger | Yes | Yes | Yes | Yes |
| Yes | Yes | Yes | Yes | |
| Yes | Yes | Yes | Yes | |
| LINE | Yes | Yes | Yes | Yes |
| Yes | Yes | Yes | Yes | |
| Features | ||||
| Dashboard | Yes | Yes | Yes | Yes |
| Team Inbox | Yes | Yes | Yes | Yes |
| CRM Management | Yes | Yes | Yes | Yes |
| Quick Replies | Yes | Yes | Yes | Yes |
| Workflow/Chatbot Automation | Yes | Yes | Yes | Yes |
| Advance Reporting | Yes | Yes | Yes | Yes |
| Shared Storage Space | Yes | Yes | Yes | Yes |
| Data Export | Yes | Yes | Yes | Yes |
| Appointment Booking Form | Yes | Yes | Yes | Yes |
| Ticketing System* | Coming Soon | Coming Soon | Coming Soon | Coming Soon |
| WhatsApp Catalog & Store* | Coming Soon | Coming Soon | Coming Soon | Coming Soon |
| Automated Message & Notification* | Coming Soon | Coming Soon | Coming Soon | Coming Soon |
| Integrations | ||||
| Custom Channel | Available for quotation | Available for quotation | Available for quotation | Available for quotation |
| Custom Integration | Available for quotation | Available for quotation | Available for quotation | Available for quotation |
| WooCommerce / WordPress* | Coming Soon | Coming Soon | Coming Soon | Coming Soon |
| Shopify* | Coming Soon | Coming Soon | Coming Soon | Coming Soon |
| ChatGPT* | Coming Soon | Coming Soon | Coming Soon | Coming Soon |
*Features that are coming soon.
***Standard SLA support is provided for all paid users which will be attended to within 48 hours. If the problem is too complex, it might take more than 48 hours.
Additional charges incurred by WhatsApp API Service Provider & Meta if connect to WhatsApp.
Additional Fees & Add-On
Data Storage
Add on: Every 50GB
Workspaces
Add on: 1 Workspace
1 Workspace can support 1 WhatsApp account, 1 Facebook Messenger, 1 Instagram account, 1 Telegram account, 1 LINE Business account and 1 WeChat Business account.
Other Add-ons
Once you have registered an official LINE Business Account, it will generate a user ID automatically for your business. If you want to use a custom user ID, you need to pay US$12/year.
Pricing for WeChat Business account: US$99/year
What is included in every oChats plan?
Every oChats subscription — regardless of plan tier — includes access to all of the following messaging channels through a single workspace:
- WhatsApp Business API (via WhatsApp Cloud API, Gupshup, or 360Dialog)
- Facebook Messenger
- Instagram Direct Messages
- Telegram
- LINE Business Account
- WeChat Business Account
- Website live chat widget
Each workspace supports one account per channel. If your business runs multiple brands or locations that need separate WhatsApp numbers, you can add additional workspaces as an add-on.
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Pricing Explaination
Frequent Asked Questions
WhatsApp Business API pricing in Malaysia has two components. First, you pay for a platform like oChats to manage your WhatsApp conversations — see the plan prices above. Second, Meta charges per-conversation fees based on conversation type (user-initiated vs. business-initiated) and the customer’s country. Malaysian phone numbers fall under Meta’s Southeast Asia pricing tier. The full WhatsApp conversation fee breakdown is shown in the Additional Fees section above.
oChats supports WhatsApp, Instagram, Facebook Messenger, Telegram, LINE, WeChat, and website live chat — all included in one subscription. You do not pay extra to add channels. This makes oChats more cost-effective than using separate tools for each platform.
A standalone WhatsApp Business API solution typically only covers WhatsApp. With oChats, the same subscription gives you WhatsApp plus six other messaging channels. If your customers also reach you on Instagram or Facebook Messenger, oChats removes the need for separate tools — so the total cost of running your messaging stack is lower.
Yes. You can get started right away with 7-days free trial. No credit card is required to begin.
Yes. You can request it by contacting us via WhatsApp.
You can always check out more information in our website. Alternatively, you can refer to WhatsApp official website for their template fees.
Yes, we do have. Here is our WhatsApp live chat.
All the incoming new messages are not able to receive. New contact numbers & files are not able to upload in the dashboard due to full storage. You will not be able to create new saved replies. You will need to get additional 50GB storage for US$200/year.
The remaining fund will be refunded to you based on remaining months left in your account. For eg, you sign up on 15th Jun 2021 and you want to cancel your subscription plan on 20th Dec 2021.
Month | Status |
15/6/2021 | Active |
15/7/2021 | Active |
15/8/2021 | Active |
15/9/2021 | Active |
15/10/2021 | Active |
15/11/2021 | Active |
15/12/2021 | Active |
15/1/2022 | Your plan will be active until 15/1/2022. |
15/2/2022 | Refund based on pro-rated value |
15/3/2022 | Refund based on pro-rated value |
15/4/2022 | Refund based on pro-rated value |
15/5/2022 | Refund based on pro-rated value |
We accept all types of credit cards with Visa & Mastercard
- The files you upload
- All your messaging between your clients and your company
- Your saved replies
- Your contacts
You can upgrade your plan at any time. Just go to Billing section in your dashboard and select the plan you want by clicking on “Subscribe” button.
Everything is transparent. All the price which you should know of is stated above. Our price is not inclusive any tax yet. As of now, there are no tax until further notice.
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