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Master Your Social Media Inbox Management with oChats

Stop jumping between tabs. Respond faster, keep your team organized, and turn social media comments into loyal customers with O-Chats’ unified dashboard.

Join 1000+ successful organizations

Trusted by brands

In today’s digital landscape, your customers aren’t waiting for you to check your email. They are reaching out on Facebook, sliding into your Instagram DMs, commenting on your TikToks, and messaging your WhatsApp business account. If you are struggling to keep up, you are not alone. Social media inbox management doesn’t have to be a daily source of anxiety.

With oChats, you can consolidate your communication channels into one powerful, easy-to-use dashboard. Stop dropping the ball on customer service and start turning rapid responses into revenue.

The Chaos of Modern Social Media Customer Service

If you manage a brand online, you already know the reality of the daily grind. The notifications never stop. You hear the ping of a new Instagram DM, followed by a Facebook comment, and then a WhatsApp inquiry.

When you rely on native apps to handle your social media inbox management, you inevitably run into these massive roadblocks:

App Hopping Exhaustion

Constantly switching between Meta Business Suite, TikTok, LinkedIn, and WhatsApp kills your productivity.

Missed Messages and Lost Revenue

When messages are scattered across five different platforms, it is practically guaranteed that a customer inquiry will slip through the cracks. A missed message is a missed sale.

The Scaling Nightmare

Native apps work fine when you get two messages a day. But what happens when a post goes viral? Multiple team members logging into the same Instagram account is a recipe for duplicated responses, logging errors, and absolute chaos.

Burnout

Social media managers and business owners are burning out trying to be instantly available everywhere, 24/7.

You don’t need to work harder. You need a system that works smarter.

What is Proper Social Media Inbox Management?

Effective social media inbox management is the process of organizing, tracking, and responding to all incoming social media communications (direct messages, public comments, reviews, and mentions) from a single, centralized environment.

It moves your team away from reactive “firefighting” and into a proactive, structured workflow. Proper management means having the right tools to categorize messages, assign them to the correct team members, and resolve customer issues at lightning speed.

Research shows that nearly half of all consumers expect a response on social media within 60 minutes. If you are logging out of Twitter to log into Instagram to check your spam folder, you are already too late.

Introducing oChats: The Ultimate Unified Inbox

oChats is built specifically to solve the headaches of scaling brands and busy social media managers. We pull all your conversations into one clean, unified workspace.

Message Module

1 contact, 1 story

1 contact contains every message, email, web chat & internal discussion. All functionalities are built for you to manage your story well.

Merge contact

Merge the same contact across different messaging apps for better management. Keeping every contact clean and organized.

Transfer a conversation to another team member

Enable your team to quickly transfer the conversation from 1 person to another and leave an internal note for reference purposes.

Add a custom tag

Manage every contact easily by inserting custom tags. Never miss any follow-up anymore.

Broadcast Module

Broadcast messages with 100% delivery rate

Send PROMOTIONAL MESSAGES with WhatsApp API provides a 100% delivery rate & instantaneous delivery.

Create marketing campaign

Enable your team to launch and schedule any marketing easily. Your team can even include the button in the WhatsApp message to improve the clickthrough rate of your marketing campaign.

Personalized broadcast

Allow your team to send personalized marketing messages to increase marketing engagement.

Reach right people

Send highly personalized messages to targeted prospects and customers to the right messaging app.

Optimize by channel

Leverage the unique traits of each channel. Make the most of every message with features like mixed media, templates and tags.

Workspace Module

1 Platform, Unlimited Companies

Manage all incoming messages under your companies and brands using a single platform.

Managing all companies can be very expensive. We believe in providing real value to all businesses at an affordable rate. That’s why we have decided to provide unlimited workspaces for any businesses to manage all companies in 1 platform. Super convenient!

Don’t worry! Every workspace has its own unique contact module, message module, user permission module and more.

Contacts Module

1 Platform, Unlimited Contacts From Different Messaging Apps

Never worry about expensive charges because of the high volume of contacts.

Contact channels

Every contact will be saved with the source of channels it comes from. Everything will be properly documented for your convenience.

Merge contacts

2 conversations of the same person from different messaging apps can be merged so your team can have an organized conversation and contact information from 1 person.

Custom contacts field

Create any contact field easily. Having a custom contact book designed specifically only for you.

Workflow Module

Autoreply messages with workflow automation

Build a rule-based CHATBOT to free up your team’s time

Menu-based chatbot

Build a 24/7 chatbot by using automated rules created within workflow automation.

Chat routing

Route every conversation to correct pre-assigned team members efficiently & accurately.

Tag contact automatically

Tag every contact with a specific tag. These tags can be used for filtering all conversations easier in the Contact module.

Qualify leads automatically

Stop wasting time to qualify your leads one by one. Automate it by using workflow automation.

Admin Module

Supervisor Dashboard with Helicopter View

Save your time juggling from 1 messaging app after another. Have a Helicopter View with oChats.io.

All Your Channels on One Screen

Connect your Facebook Pages, Instagram accounts, TikTok, LinkedIn, WhatsApp Business, and more. oChats aggregates every comment, DM, and mention into a single feed. You can filter by network, by priority, or view them all at once.

Team Collaboration Made Simple

No more sharing passwords or wondering whether a colleague has already replied to a VIP client—oChats streamlines team communication by routing messages to the right people automatically. You can assign technical questions to your support team and direct sales inquiries to your closers, while internal notes let you leave private context on a customer’s profile so everyone stays informed before replying. With collision detection, your team can also see when someone else is already typing, preventing awkward double responses and ensuring a smooth, professional experience.

Saved Replies and Automation

Stop typing the same answers to the same questions. With oChats, you can build a robust library of Saved Replies for your most frequently asked questions (FAQs). With two clicks, you can instantly respond to inquiries about pricing, shipping times, or business hours.

Spam Filtering and Trigger Words

The internet is full of bots, spam, and trolls. oChats allows you to set up automated rules to instantly hide or delete comments containing specific trigger words or profanity, keeping your brand's comment sections clean and protecting your community.

Connect All Messaging Apps in 1 Platform

Never miss any lead anymore

1 Messaging Platform & Access By Everyone

No more switching between teams, and messaging apps.

All Channels, 1 Platform.

Bringing all messaging benefits to you

Suitable for marketing, sales, support & engineering department

Broadcast Messages & Start Conversations

Send promotional updates, shipping updates, delivery reminders, payment reminders and other notifications on WhatsApp using our API’s

Automate all incoming inquiries with autoreply message

Autoreply all incoming messages with a proper workflow and create a great engagement rate in the process.

Manage all communication channels in 1 platform

Integrate all your business communication channels with oChats software. Then, you can manage all incoming and outgoing chat messages in 1 platform.

Why High-Speed Social Customer Service Increases ROI

When you optimize your social media inbox management, you aren’t just saving time—you are actively driving conversion rate optimization (CRO) and boosting your bottom line.

The Old Way (Native Apps)	The oChats Way	Impact on Business
Average response time: 4+ hours	Average response time: < 15 minutes	Higher Conversion: Customers buy from the brand that answers first.
Repetitive typing for FAQs	1-Click Canned Responses	Cost Savings: Your team handles 3x the volume in half the time.
Frustrated, burnt-out staff	Organized, collaborative dashboard	Employee Retention: Less stress means your team stays focused on growth.

Simple & Straightforward Sign Up Process

Social Media Customer Service Software

Sign Up / Subscribe

Navigate to the oChats portal to register for a new account or initiate a free trial.

Connect to Channels (Integration)

Head to the channel integration module to sync your preferred communication platforms.

Upload Contacts

Import your existing customer databases, leads, or opt-in contact lists directly into the CRM to prepare for direct messaging and broadcast campaigns.

Invite Team Members

Add team members or multiple agents, assigning appropriate roles and permissions to manage incoming chats.

Start Chatting

With your channels connected and contacts loaded, your unified inbox is active. You can now receive incoming inquiries, route chats to team members, and manage multi-channel conversations entirely from a single platform.

Let's Go To The Future

What happens after you adopt this structure?

Manage everything at scale

You can invite any number of employees to manage and reply to thousands of inquiries at scale easily. No more missing out on any potential leads which could contribute to your actual sales!

Sync Across Device

Available in iOS & Android

Download mobile app now

Enterprise Security Protection

Your data hosts at Amazon Web Service

Data Secured

Your data is secured by AWS data protection protocol. AWS data protection services provide encryption and key management and threat detection that continuously monitors and protects your accounts and workloads.

AWS Threat Detection & Continuous Monitoring

AWS identifies threats by continuously monitoring the network activity and account behavior that might harm your data

AWS Compliance & Data Privacy

AWS gives you a comprehensive view of your compliance status and continuously monitors your environment using automated compliance checks based on the AWS best practices and industry standards your organization follows.

SSL Encryption

oChats data is encrypted both when it is sent to and from our servers as well as it rests.

Permission Access

oChats lets you decide who can access to your platform. You can also assign the level of access a person can access

Watch oChats.io In Action

Video demo

Frequent Asked Questions

Is a unified social media inbox actually worth it, or is it just an extra expense?

If you manage one platform with low engagement, it might be an extra expense. But if you manage two or more active platforms, it is a game-changer. The time you save by not context-switching between apps—plus the revenue you save by never missing a lead—pays for the software exponentially. A unified inbox turns chaos into a single, manageable daily checklist.

How do you manage all the 'inboxes' without losing your sanity?

Most professionals try to solve this by creating strict boundaries (e.g., only checking messages twice a day). While boundaries are healthy, they hurt customer service response times. oChats solves this by pulling everything into one feed. You don’t have to check five apps; you just log into oChats. It filters the noise, allowing you to tell in seconds whether a message is spam or an urgent customer inquiry.

I'm tired of typing the same answers to the same questions. Can I automate this?

Yes. One of the biggest must-haves for social media managers is the ability to use “Saved Replies.” oChats features a robust canned response system. You can create templates for your most common FAQs, allowing you or your virtual assistants to reply accurately to common questions with just a few clicks.

Do universal inboxes actually work at scale? Most of them break down when volume gets high.

Many lightweight tools do break at scale because they treat a DM the same way they treat a passing comment. oChats is built for scale. We solve this by adding an organizational layer: you can assign statuses (Open, Pending, Resolved) to messages, tag conversations by project or client, and use internal notes. It operates more like a high-end customer service CRM rather than just a basic message scraper.

Meta Business Suite drives me bonkers. It doesn't even get all my Meta accounts in one place. Does this fix that?

Yes. Native tools like Meta Business Suite are notoriously clunky and often fail to sync personal and business accounts effectively, let alone accounts outside the Meta ecosystem like LinkedIn or TikTok. oChats utilizes official APIs to bring all of these disparate channels into one reliable, stable dashboard.

Can I automatically hide comments with certain trigger words?

Absolutely. Moderating comments is a huge part of inbox management. oChats allows you to set up automated filters. If a comment contains a trigger word you’ve defined (like profanity, competitor names, or spam links), the system can automatically hide or flag it for review, protecting your brand’s public image without requiring manual monitoring 24/7.

What is the price of oChats?

You can find out our pricing on our website.

Stop Managing Inboxes. Start Managing Relationships.

Your customers want to connect with you, but a disorganized inbox is standing in the way. It is time to ditch the tab-switching, stop the endless notifications, and take control of your digital presence.

With oChats, social media inbox management becomes your competitive advantage. You will reply faster, collaborate better, and ultimately, convert more followers into paying customers.

Ready to see the difference a unified inbox can make?