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Unified Inbox & Chat
Best Omnichannel Messaging Platform
Scale your business with our omnichannel messaging platform. Manage WhatsApp, IG, and more in one unified inbox. Stop missing messages and start closing deals.
- No credit card required
- Free channel integration
- 7-days free trial
- Free onboarding support
Stop Drowning in DMs: The Reality of Managing Multiple Channels
If your team is managing sales and customer support across WhatsApp, Instagram, Facebook Messenger, email, and SMS, you already know the chaos. Your sales reps are taking leads on personal WhatsApp numbers, a support agent is answering Instagram comments, and someone else is checking the general email inbox.
The result? Data silos, missed messages, and slow response times. Leads go cold in minutes, but it takes your team hours to even see the notification because they are constantly context-switching between apps. Even worse, team members step on each other’s toes—two agents replying to the same customer on different platforms without realizing it.
You don’t need another generic scheduling tool, and you certainly don’t need your team manually copying and pasting context from Instagram to a spreadsheet. You need a system that brings order to the chaos. You need an omnichannel messaging platform designed for scale.
Why Traditional "Shared Inboxes" Fall Short
Many businesses try to solve the DM fragmentation problem by piecing together basic shared inboxes. But as your volume grows, a simple shared mailbox breaks down.
A standard shared inbox centralizes the chaos, but it doesn’t organize it. It dumps every WhatsApp text, Facebook comment, and Instagram DM into one endless feed. It lacks context. When a customer messages you on WhatsApp about an order they placed via an Instagram ad, your team is left flying blind if they don’t have the customer’s full interaction history.
To actually scale your business, you need more than a feed. You need a multi-platform messaging app that bridges the gap between communication and customer relationship management (CRM). You need assignment rules, internal team notes, conversation history, and intelligent routing.
Enter the Ultimate Omnichannel Messaging Platform
Ochats is built to solve the exact bottlenecks growing businesses face. We transform your scattered communication channels into a single, high-performance workspace. Whether you are handling 50 messages a day or 5,000, our platform ensures every customer feels heard, every lead is tracked, and every team member knows exactly what they need to do.
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Core Features Built for Conversion and Collaboration
The True Unified Inbox
Connect WhatsApp Business, Instagram DMs, Facebook Messenger, SMS, Telegram, and Email into a single, clean interface. Stop keeping 15 browser tabs open. See exactly where a message came from, but respond from one centralized dashboard.
Smart Chat Assignment & Collision Detection
End the "Who is handling this?" confusion. Automatically route incoming leads to specific sales reps based on channel, intent, or availability. If an agent is typing a reply, collision detection prevents other team members from sending duplicate responses.
Deep CRM Integration & Rich Customer Context
Every message is tied to a customer profile. When someone reaches out, your team instantly sees their past purchases, previous support tickets, and chat history across all platforms. Stop treating every channel as a separate relationship.
Internal Collaboration Notes
Need to ask a manager for a discount approval? Tag them in a private internal note right next to the customer's WhatsApp message. Resolve issues behind the scenes without ever leaving the platform or alerting the customer to internal chatter.
Intelligent Automation & 80/20 Filtering
Automate the 80% of routine questions (pricing, location, tracking links) using intelligent workflows and AI chatbots. Free up your human agents to handle the 20% of high-value interactions that actually require a human touch to close the sale or resolve a complex issue.
Connect All Messaging Apps in 1 Platform
Never miss any lead anymore
1 Messaging Platform & Access By Everyone
No more switching between teams, and messaging apps.
All Channels, 1 Platform.
Multi-Platform Messaging App
Bringing all messaging benefits to you
Suitable for marketing, sales, support & engineering department
Broadcast Messages & Start Conversations
Send promotional updates, shipping updates, delivery reminders, payment reminders and other notifications on WhatsApp using our API’s
Automate all incoming inquiries with autoreply message
Autoreply all incoming messages with a proper workflow and create a great engagement rate in the process.
Manage all communication channels in 1 platform
Integrate all your business communication channels with oChats software. Then, you can manage all incoming and outgoing chat messages in 1 platform.
Who is this Multi-Platform Messaging App For?
Our platform isn’t just for massive enterprises; it is designed for any team that values customer relationships and speed.
E-Commerce Brands
Seamlessly track order inquiries from Instagram directly to your Shopify or WooCommerce backend. Turn casual DMs into abandoned cart recoveries.
Marketing & Ad Agencies
When running Click-to-WhatsApp or Facebook Lead Ads, ensure your clients have a streamlined way to capture and qualify the influx of incoming chats.
Sales Teams
Move beyond basic email tracking. Manage your pipeline directly through WhatsApp conversations, tagging leads by stage (New -> Qualified -> Booked) without losing visibility.
Customer Support
Reduce SLA times drastically. Resolve tickets faster by having all customer context available on one screen.
Multi-Platform Messaging App
Simple & Straightforward Sign Up Process
Subscribe
Sign up an oChats account.
Integration
Connect & integrate to your desired channels from oChats dashboard
Chat
You are ready to go! Start chatting away with your visitors and customers. Manage multiple communication channels in 1 platform.
Let's Go To The Future
What happens after you adopt this structure?
Manage everything at scale
You can invite any number of employees to manage and reply to thousands of inquiries at scale easily. No more missing out on any potential leads which could contribute to your actual sales!
- No credit card required
- Free channel integration
- 7-days free trial
- Free onboarding support
Let's Go To The Future
What happens after you adopt this structure?
Manage everything at scale
You can invite any number of employees to manage and reply to thousands of inquiries at scale easily. No more missing out on any potential leads which could contribute to your actual sales!
- No credit card required
- Free channel integration
- 7-days free trial
- Free onboarding support
Sync Across Device
Available in iOS & Android
Reply on-the-go
Now you can reply to your business messages at anytime and anywhere. Download mobile app now.
Download mobile app now
Enterprise Security Protection
Your data hosts at Amazon Web Service
Data Secured
Your data is secured by AWS data protection protocol. AWS data protection services provide encryption and key management and threat detection that continuously monitors and protects your accounts and workloads.
AWS Threat Detection & Continuous Monitoring
AWS identifies threats by continuously monitoring the network activity and account behavior that might harm your data
AWS Compliance & Data Privacy
AWS gives you a comprehensive view of your compliance status and continuously monitors your environment using automated compliance checks based on the AWS best practices and industry standards your organization follows.
SSL Encryption
oChats data is encrypted both when it is sent to and from our servers as well as it rests.
Permission Access
oChats lets you decide who can access to your platform. You can also assign the level of access a person can access
Frequently Asked Questions (FAQs)
We turn WhatsApp into a collaborative CRM workspace. Our platform allows you to use the WhatsApp Business API to give multiple agents access to the same number. More importantly, you can assign “owners” to specific chats, set reminders for follow-ups, and track conversation stages. You keep the personal, high-converting nature of WhatsApp, but add the accountability of a professional sales pipeline.
We prioritize context and intent over just pooling messages. Our platform allows you to set up automated routing and tagging. Routine inquiries can be handled by automated workflows, while high-intent messages (like someone asking about pricing on a Facebook Lead Ad) are prioritized and flagged for immediate human intervention. We separate the noise from the revenue.
Our omnichannel messaging platform merges a customer’s identity across all integrated platforms. If “Jane Doe” emails you on Monday and DMs you on Instagram on Wednesday, her entire interaction history is displayed in a single chronological thread. Furthermore, our internal tagging and collision detection mean if Agent A is currently typing a reply, Agent B sees a real-time warning.
oChats is designed to be plug-and-play. Connecting your WhatsApp Business API, Facebook Pages, Instagram accounts, and email takes minutes, not weeks. Our native integrations ensure that you are up and running, capturing leads, and organizing your inbox on day one.
You can check our pricing on our website.
Watch oChats.io In Action
Video demo
Don't Let Another Lead Slip Through the Cracks
The longer you wait to centralize your communication, the more revenue you lose to slow response times and disorganized workflows. Stop treating your customer communication like an afterthought.
Upgrade to a system that brings your team, your channels, and your customers together.
Ready to streamline your workflow and boost your conversion rates?
- No credit card required
- Free channel integration
- 7-days free trial
- Free onboarding support