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Customer Service Management System
Stop Bouncing Between Tabs. Start Resolving Tickets.
- No credit card required
- Free channel integration
- 7-days free trial
- Free onboarding support
If your team is jumping between email, WhatsApp, and social media just to keep up with customer questions, you are losing valuable time. Worse, your customers are experiencing delayed response times.
Many growing businesses realize that traditional helpdesks are either too complicated, too expensive, or simply ignored by their team because they are frustrating to use. oChats provides a streamlined customer service management system designed for teams that want powerful automation and multi-channel support without the steep learning curve.
Join 1000+ successful organizations
Trusted by brands
Core Features Built for Productivity
Unified Shared Inbox
Bring email, live chat, WhatsApp, and social media direct messages into one clean, organized dashboard. No more lost tickets or overlapping replies.
Smart Automation
Eliminate the repetitive "grunt work." Use intelligent routing and automated responses for your most common FAQs, allowing your human agents to focus on complex, high-value conversations.
Frictionless Collaboration
Tag teammates, leave internal notes, and seamlessly hand off conversations without forwarding emails or copying and pasting context.
Actionable Analytics
Track ticket deflection rates, response times, and customer satisfaction (CSAT) scores so you know exactly how your support team is performing.
1 messaging platform for marketing, sales, support & engineering
Merge contact
Merge the same contact across different messaging apps for better management. Keeping every contact clean and organized.
Transfer a conversation to another team member
Enable your team to quickly transfer the conversation from 1 person to another and leave an internal note for reference purposes.
Add a custom tag
Manage every contact easily by inserting custom tags. Never miss any follow-up anymore.
Create marketing campaign
Enable your team to launch and schedule any marketing easily. Your team can even include the button in the WhatsApp message to improve the clickthrough rate of your marketing campaign.
Personalized broadcast
Allow your team to send personalized marketing messages to increase marketing engagement.
Reach right people
Send highly personalized messages to targeted prospects and customers to the right messaging app.
Optimize by channel
Leverage the unique traits of each channel. Make the most of every message with features like mixed media, templates and tags.
Invite your colleagues to manage all your business inquiries & contacts.
Contact channels
Every contact will be saved with the source of channels it comes from. Everything will be properly documented for your convenience.
Merge contacts
2 conversations of the same person from different messaging apps can be merged so your team can have an organized conversation and contact information from 1 person.
Custom contacts field
Create any contact field easily. Having a custom contact book designed specifically only for you.
Menu-based chatbot
Build a 24/7 chatbot by using automated rules created within workflow automation.
Chat routing
Route every conversation to correct pre-assigned team members efficiently & accurately.
Tag contact automatically
Tag every contact with a specific tag. These tags can be used for filtering all conversations easier in the Contact module.
Qualify leads automatically
Stop wasting time to qualify your leads one by one. Automate it by using workflow automation.
Managing all companies can be very expensive. We believe in providing real value to all businesses at an affordable rate. That’s why we have decided to provide unlimited workspaces for any businesses to manage all companies in 1 platform. Super convenient!
Don’t worry! Every workspace has its own unique contact module, message module, user permission module and more.
View overall health of your communication chat channels in a glance. View information such as:
- New incoming message
- No of message resolved
- Growth of your incoming inquiries
- No of conversation
Integrate/Install WordPress plugin / Shopify app in your website in order to send automated messages such as:
- Order notification message
- Abandoned cart notification message
- Refund order notification message
- Return order notification message
- Reminder after X days if payment is still not completed yet
- Shipping receipt notification message
- Successful appointment booking notification message
- Cancelled appointment booking notification message
- Appointment reminder notification message
- and many more.
Message Module
1 contact, 1 story
1 contact contains every message, email, web chat & internal discussion. All functionalities are built for you to manage your story well.
Merge contact
Merge the same contact across different messaging apps for better management. Keeping every contact clean and organized.
Transfer a conversation to another team member
Enable your team to quickly transfer the conversation from 1 person to another and leave an internal note for reference purposes.
Add a custom tag
Manage every contact easily by inserting custom tags. Never miss any follow-up anymore.
Broadcast Module
Broadcast messages with 100% delivery rate
Send PROMOTIONAL MESSAGES with WhatsApp API provides a 100% delivery rate & instantaneous delivery.
Create marketing campaign
Enable your team to launch and schedule any marketing easily. Your team can even include the button in the WhatsApp message to improve the clickthrough rate of your marketing campaign.
Personalized broadcast
Allow your team to send personalized marketing messages to increase marketing engagement.
Reach right people
Send highly personalized messages to targeted prospects and customers to the right messaging app.
Optimize by channel
Leverage the unique traits of each channel. Make the most of every message with features like mixed media, templates and tags.
Workspace Module
1 Platform, Unlimited Companies
Manage all incoming messages under your companies and brands using a single platform.
Managing all companies can be very expensive. We believe in providing real value to all businesses at an affordable rate. That’s why we have decided to provide unlimited workspaces for any businesses to manage all companies in 1 platform. Super convenient!
Don’t worry! Every workspace has its own unique contact module, message module, user permission module and more.
Contacts Module
1 Platform, Unlimited
Contacts From Different Messaging Apps
Never worry about expensive charges because of the high volume of contacts.
Contact channels
Every contact will be saved with the source of channels it comes from. Everything will be properly documented for your convenience.
Merge contacts
2 conversations of the same person from different messaging apps can be merged so your team can have an organized conversation and contact information from 1 person.
Custom contacts field
Create any contact field easily. Having a custom contact book designed specifically only for you.
Workflow Module
Autoreply messages with workflow automation
Build a rule-based CHATBOT to free up your team’s time
Menu-based chatbot
Build a 24/7 chatbot by using automated rules created within workflow automation.
Chat routing
Route every conversation to correct pre-assigned team members efficiently & accurately.
Tag contact automatically
Tag every contact with a specific tag. These tags can be used for filtering all conversations easier in the Contact module.
Qualify leads automatically
Stop wasting time to qualify your leads one by one. Automate it by using workflow automation.
Admin Module
Supervisor Dashboard with Helicopter View
Save your time juggling from 1 messaging app after another. Have a Helicopter View with oChats.io.
Analyse all conversations
Gain long-view perspectives on team, conversation and overall messaging performance. On a single page, learn which Users are exceeding expectations, conversation response and resolution time trends.
Determine user permission
Assign unique permission for every team member by giving permission access on certain modules only.
Full control over everything
Having a full control on every team member's access has never been easier before. Revoke their access if user has resigned from your company.
Connect All Messaging Apps in 1 Platform
Never miss any lead anymore
1 Messaging Platform & Access By Everyone
No more switching between teams, and messaging apps.
All Channels, 1 Platform.
Bringing all messaging benefits to you
Suitable for marketing, sales, support & engineering department
Broadcast Messages & Start Conversations
Send promotional updates, shipping updates, delivery reminders, payment reminders and other notifications on WhatsApp using our API’s
Automate all incoming inquiries with autoreply message
Autoreply all incoming messages with a proper workflow and create a great engagement rate in the process.
Manage all communication channels in 1 platform
Integrate all your business communication channels with oChats software. Then, you can manage all incoming and outgoing chat messages in 1 platform.
Simple & Straightforward Sign Up Process
Customer Service Management System
Subscribe
Sign up an oChats account.
Integration
Connect & integrate to your desired channels from oChats dashboard
Chat
You are ready to go! Start chatting away with your visitors and customers. Manage multiple communication channels in 1 platform.
Let's Go To The Future
What happens after you adopt this structure?
Manage everything at scale
You can invite any number of employees to manage and reply to thousands of inquiries at scale easily. No more missing out on any potential leads which could contribute to your actual sales!
- No credit card required
- Free channel integration
- 7-days free trial
- Free onboarding support
Sync Across Device
Available in iOS & Android
Reply on-the-go
Now you can reply to your business messages at anytime and anywhere. Download mobile app now.
Download mobile app now
Why Teams Choose oChats Over Legacy Helpdesks
A powerful tool is useless if your team refuses to use it. While legacy platforms pile on features you will never use (and charge you for them), oChats focuses on adoption and simplicity.
We built our customer service management system around the philosophy that “simple and used beats powerful and ignored.” You get the exact features you need to scale your support, combined with an interface your team will actually enjoy using every day.
Slash Response Times
Automations and a unified inbox allow your team to reply in seconds, not hours.
Boost Customer Satisfaction (CSAT)
Quick, contextual, and accurate support directly translates to happier customers and higher retention rates.
Scale Without Extra Headcount
By automating routine queries and streamlining workflows, your current team can handle a significantly higher volume of conversations.
Ensure Brand Consistency
Standardize your support messaging across all channels so every customer gets the same high-quality experience.
Built for Every Industry
No matter your business model, seamless communication is the key to growth:
E-Commerce & Retail
Handle order inquiries, process returns, and send shipping updates seamlessly.
Education & Training
Answer student enrollment queries, schedule consultations, and manage course information requests.
Real Estate
Capture leads instantly, schedule property viewings, and send brochures to potential buyers via WhatsApp.
Service Providers
Manage appointment bookings, handle troubleshooting, and provide post-service support efficiently.
Enterprise Security Protection
Your data hosts at Amazon Web Service
Data Secured
Your data is secured by AWS data protection protocol. AWS data protection services provide encryption and key management and threat detection that continuously monitors and protects your accounts and workloads.
AWS Threat Detection & Continuous Monitoring
AWS identifies threats by continuously monitoring the network activity and account behavior that might harm your data
AWS Compliance & Data Privacy
AWS gives you a comprehensive view of your compliance status and continuously monitors your environment using automated compliance checks based on the AWS best practices and industry standards your organization follows.
SSL Encryption
oChats data is encrypted both when it is sent to and from our servers as well as it rests.
Permission Access
oChats lets you decide who can access to your platform. You can also assign the level of access a person can access
Watch oChats.io In Action
Video demo
Frequent Asked Questions
Not at all. A common frustration we see is teams overpaying for heavy tools that require weeks of setup. oChats is built specifically to be lightweight and intuitive. You get the essential ticketing and automation features you need without the overwhelming bloat.
Managing channels separately gets messy fast. oChats acts as a single source of truth. Whether a customer emails you, sends a WhatsApp message, or reaches out via live chat, it all feeds into one unified inbox. Your agents reply from oChats, and the message is delivered back to the customer on their preferred platform.
Yes. We understand that customers hate rigid bots that trap them in loops. Our automation is designed to handle routine inquiries (like order updates or simple FAQs) while maintaining a seamless, immediate handoff to a human agent the moment a conversation gets complex.
oChats is designed for rapid deployment. Most teams are up and running, with their channels connected, in less than an hour.
Ready to Uncomplicate Your Customer Support?
Stop letting messy inboxes and repetitive questions dictate your workday. See the difference a streamlined, modern support tool can make for your team and your customers.
- No credit card required
- Free channel integration
- 7-days free trial
- Free onboarding support