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Live Chat for Ecommerce: Turn Customer Support into a Sales Engine
Stop drowning in repetitive support tickets and start converting high-intent shoppers. Ochats provides a seamless, unified live chat for ecommerce that empowers your team, automates the boring stuff, and genuinely delights your customers.
- No credit card required
- Free channel integration
- 7-days free trial
- Free onboarding support
The Hidden Cost of Bad E-commerce Customer Service
If you are running an online store, you are likely feeling the friction of customer support. Whether you are a solo operator or managing a small customer success team, the traditional support model is broken. You are likely experiencing:
The "Where is my order?" Avalanche
Your inbox is flooded with the exact same routine questions about shipping times, return policies, and basic product dimensions.
Multi-Channel Chaos
You are frantically switching between Instagram DMs, email threads, Facebook comments, and text messages trying to track down a single customer's conversation history.
The Offline Guilt Trip
You step away from your computer for an hour, only to return to abandoned carts and missed messages from high-intent buyers who just needed one quick question answered before checking out.
Predatory Software Pricing
You signed up for a "lightweight" chat tool, but the moment your introductory discount expired, the pricing bloated to enterprise levels that no longer make sense for your margins.
You shouldn’t have to view customer support as a frustrating cost center. With the right live chat for ecommerce, support becomes your most powerful conversion tool.
Why oChats is the Ultimate Live Chat for Ecommerce
We built oChats specifically for e-commerce brands that need to cut through the noise. We focused on building a tool that is robust enough to handle high volumes of traffic, but intuitive enough that you don’t need an IT department to run it.
The Omnichannel Unified Inbox
Stop juggling five different browser tabs. Ochats pulls your website live chat, emails, social media DMs, and contact forms into one centralized dashboard. When a customer messages you, you see their entire history, no matter where they reached out from.
E-commerce Data at Your Fingertips
There is nothing worse than asking a frustrated customer, "What was your order number?" oChats integrates directly with your e-commerce platform. When a chat opens, you instantly see what page the user is currently browsing, what items are sitting in their shopping cart & their past order history and shipping status.
Smart Automation + Seamless Human Handoff
Customers despise chatbots that run them in endless circles. Ochats uses intelligent automation to handle the 80% of repetitive questions (like order tracking and return policies). But here is the critical difference: our system knows when to shut up. The moment a query becomes complex, the chat is seamlessly handed off to a human agent, complete with the full conversation context. No repeating information required.
Transparent, E-commerce Friendly Pricing
No hidden fees, no sudden price hikes when you cross an arbitrary tier, and no paying for seats you don't use. We offer predictable pricing designed to scale with your business, not penalize you for growing.
You shouldn’t have to view customer support as a frustrating cost center. With the right live chat for ecommerce, support becomes your most powerful conversion tool.
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1 messaging platform for marketing, sales, support & engineering
Merge contact
Merge the same contact across different messaging apps for better management. Keeping every contact clean and organized.
Transfer a conversation to another team member
Enable your team to quickly transfer the conversation from 1 person to another and leave an internal note for reference purposes.
Add a custom tag
Manage every contact easily by inserting custom tags. Never miss any follow-up anymore.
Create marketing campaign
Enable your team to launch and schedule any marketing easily. Your team can even include the button in the WhatsApp message to improve the clickthrough rate of your marketing campaign.
Personalized broadcast
Allow your team to send personalized marketing messages to increase marketing engagement.
Reach right people
Send highly personalized messages to targeted prospects and customers to the right messaging app.Â
Optimize by channel
Leverage the unique traits of each channel. Make the most of every message with features like mixed media, templates and tags.
Invite your colleagues to manage all your business inquiries & contacts.
Contact channels
Every contact will be saved with the source of channels it comes from. Everything will be properly documented for your convenience.
Merge contacts
2 conversations of the same person from different messaging apps can be merged so your team can have an organized conversation and contact information from 1 person.
Custom contacts field
Create any contact field easily. Having a custom contact book designed specifically only for you.
Menu-based chatbot
Build a 24/7 chatbot by using automated rules created within workflow automation.
Chat routingÂ
Route every conversation to correct pre-assigned team members efficiently & accurately.
Tag contact automatically
Tag every contact with a specific tag. These tags can be used for filtering all conversations easier in the Contact module.
Qualify leads automatically
Stop wasting time to qualify your leads one by one. Automate it by using workflow automation.
Managing all companies can be very expensive. We believe in providing real value to all businesses at an affordable rate. That’s why we have decided to provide unlimited workspaces for any businesses to manage all companies in 1 platform. Super convenient!
Don’t worry! Every workspace has its own unique contact module, message module, user permission module and more.
View overall health of your communication chat channels in a glance. View information such as:
- New incoming message
- No of message resolved
- Growth of your incoming inquiries
- No of conversation
Integrate/Install WordPress plugin / Shopify app in your website in order to send automated messages such as:
- Order notification message
- Abandoned cart notification message
- Refund order notification message
- Return order notification message
- Reminder after X days if payment is still not completed yet
- Shipping receipt notification message
- Successful appointment booking notification message
- Cancelled appointment booking notification message
- Appointment reminder notification message
- and many more.
Message Module
1 contact, 1 story
1 contact contains every message, email, web chat & internal discussion. All functionalities are built for you to manage your story well.
Merge contact
Merge the same contact across different messaging apps for better management. Keeping every contact clean and organized.
Transfer a conversation to another team member
Enable your team to quickly transfer the conversation from 1 person to another and leave an internal note for reference purposes.
Add a custom tag
Manage every contact easily by inserting custom tags. Never miss any follow-up anymore.
Broadcast Module
Broadcast messages with 100% delivery rate
Send PROMOTIONAL MESSAGES with WhatsApp API provides a 100% delivery rate & instantaneous delivery.
Create marketing campaign
Enable your team to launch and schedule any marketing easily. Your team can even include the button in the WhatsApp message to improve the clickthrough rate of your marketing campaign.
Personalized broadcast
Allow your team to send personalized marketing messages to increase marketing engagement.
Reach right people
Send highly personalized messages to targeted prospects and customers to the right messaging app.Â
Optimize by channel
Leverage the unique traits of each channel. Make the most of every message with features like mixed media, templates and tags.
Workspace Module
1 Platform, Unlimited Companies
Manage all incoming messages under your companies and brands using a single platform.
Managing all companies can be very expensive. We believe in providing real value to all businesses at an affordable rate. That’s why we have decided to provide unlimited workspaces for any businesses to manage all companies in 1 platform. Super convenient!
Don’t worry! Every workspace has its own unique contact module, message module, user permission module and more.
Contacts Module
1 Platform, Unlimited
Contacts From Different Messaging Apps
Never worry about expensive charges because of the high volume of contacts.
Contact channels
Every contact will be saved with the source of channels it comes from. Everything will be properly documented for your convenience.
Merge contacts
2 conversations of the same person from different messaging apps can be merged so your team can have an organized conversation and contact information from 1 person.
Custom contacts field
Create any contact field easily. Having a custom contact book designed specifically only for you.
Workflow Module
Autoreply messages with workflow automation
Build a rule-based CHATBOT to free up your team’s time
Menu-based chatbot
Build a 24/7 chatbot by using automated rules created within workflow automation.
Chat routingÂ
Route every conversation to correct pre-assigned team members efficiently & accurately.
Tag contact automatically
Tag every contact with a specific tag. These tags can be used for filtering all conversations easier in the Contact module.
Qualify leads automatically
Stop wasting time to qualify your leads one by one. Automate it by using workflow automation.
Admin Module
Supervisor Dashboard with Helicopter View
Save your time juggling from 1 messaging app after another. Have a Helicopter View with oChats.io.
Analyse all conversations
Gain long-view perspectives on team, conversation and overall messaging performance. On a single page, learn which Users are exceeding expectations, conversation response and resolution time trends.
Determine user permission
Assign unique permission for every team member by giving permission access on certain modules only.
Full control over everything
Having a full control on every team member's access has never been easier before. Revoke their access if user has resigned from your company.
Connect All Messaging Apps in 1 Platform
Never miss any lead anymore
1 Messaging Platform & Access By Everyone
No more switching between teams, and messaging apps.
All Channels, 1 Platform.
Live Chat Software for Website
Bringing all messaging benefits to you
Suitable for marketing, sales, support & engineering department
Broadcast Messages & Start Conversations
Send promotional updates, shipping updates, delivery reminders, payment reminders and other notifications on WhatsApp using our API’s
Automate all incoming inquiries with autoreply message
Autoreply all incoming messages with a proper workflow and create a great engagement rate in the process.
Manage all communication channels in 1 platform
Integrate all your business communication channels with oChats software. Then, you can manage all incoming and outgoing chat messages in 1 platform.
How Live Chat Directly Boosts Your Conversion Rate (CRO)
Adding live chat isn’t just about answering complaints; it is a proven Conversion Rate Optimization (CRO) strategy.
| Feature | The Problem It Solves | The CRO Impact |
|---|---|---|
| Proactive Chat Triggers | Customers hesitating on the checkout page due to hidden shipping costs or sizing doubts. | Engage users before they bounce, offering a discount code or instant clarification, reducing cart abandonment by up to 20%. |
| Real-Time Upselling | Customers buying a base product without realizing complementary accessories exist. | Agents can recommend matching items while the customer is highly engaged, significantly increasing Average Order Value (AOV). |
| Instant Trust Signals | First-time buyers wary of scam sites or poor post-purchase support. | A visible, responsive chat widget proves there are real humans behind the brand, instantly building trust and validating the purchase decision. |
Simple & Straightforward Sign Up Process
Live Chat Software for Website
Subscribe
Sign up an oChats account.
Integration
Connect & integrate to your desired channels from oChats dashboard
Chat
You are ready to go! Start chatting away with your visitors and customers. Manage multiple communication channels in 1 platform.
Sync Across Device
Available in iOS & Android
Reply on-the-go
Now you can reply to your business messages at anytime and anywhere. Download mobile app now.
Download mobile app now
Enterprise Security Protection
Your data hosts at Amazon Web Service
Data Secured
Your data is secured by AWS data protection protocol. AWS data protection services provide encryption and key management and threat detection that continuously monitors and protects your accounts and workloads.
AWS Threat Detection & Continuous Monitoring
AWS identifies threats by continuously monitoring the network activity and account behavior that might harm your data
AWS Compliance & Data Privacy
AWS gives you a comprehensive view of your compliance status and continuously monitors your environment using automated compliance checks based on the AWS best practices and industry standards your organization follows.
SSL Encryption
oChats data is encrypted both when it is sent to and from our servers as well as it rests.
Permission Access
oChats lets you decide who can access to your platform. You can also assign the level of access a person can access
Watch oChats.io In Action
Video demo
Real E-commerce Problems. Real Answers. (FAQ)
This is the number one concern for small business owners. You feel guilty if you can’t reply in five seconds, so you just turn it off. oChats solves this by setting clear expectations. If you are offline or busy, the chat widget instantly transitions to an asynchronous message board (like email) or sets an expectation of “We usually reply within 2 hours.” Furthermore, the unified inbox means you aren’t context-switching all day. You can handle support in dedicated blocks of time rather than being glued to the screen.
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Yes, customers hate poorly configured bots that trap them in a loop. They do not hate getting instant answers to simple questions. Our automation is designed strictly for high-frequency, low-complexity tasks (e.g., pulling an order status). If a customer types a complex issue, the system instantly routes them to a human. There are no forced “dead ends.”
WISMO tickets can make up to 40% of an e-commerce store’s support volume. Because oChats integrates directly with your store’s backend, customers can input their email or order number directly into the chat widget to get real-time tracking updates without ever needing to speak to a human agent.
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You sleep. oChats handles the rest. You can configure robust offline flows. The widget can capture their email address, answer basic queries via your knowledge base, and create a centralized ticket. When you log in the next morning, the query is waiting for you with the customer’s full profile and cart data attached.
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Absolutely. Many legacy helpdesks offer steep introductory discounts, only to hit you with massive bills for features you don’t even use once your volume increases. oChats was built to be the “lightweight, high-power” alternative. We offer transparent, flat-rate pricing tiers based on reasonable usage limits, so you always know exactly what your operational costs will be.
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Live chat is a massive revenue driver when used correctly. Customers who engage with live chat are up to three times more likely to complete a purchase. By catching customers at the point of friction—like when they are lingering on a checkout page or viewing a high-ticket item—you can answer the specific doubt that is holding them back from entering their credit card information.
You can find this information on our pricing page. As for WhatsApp template fees, you can refer to their official website.
Ready to Transform Your E-commerce Support?
Stop letting missed messages turn into lost revenue. Equip your store with the live chat for ecommerce that modern buyers expect and modern teams love to use.
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- No credit card required
- Free channel integration
- 7-days free trial
- Free onboarding support