How to Grow Your Business with oChats?

Growing a business has never been easier. It is always a challenging task. One must think about strategy, execution, resources, plan, and more. Just by the sheer amount of work that needs to be done, businesses are trying their best not to over-optimize the processes or put an unnecessary burden on things that are already working smoothly. At oChats.io, we do not hope to increase businesses’ burden at all. Instead, we hope to be the one who provides real value & positive optimization to businesses.

Centralized Communication for Enhanced Efficiency

One of the primary hurdles businesses face is juggling multiple messaging platforms, leading to fragmented communication and potential missed opportunities. oChats.io addresses this by merging all your business chats into a unified inbox. This centralization ensures that your team can monitor and respond to customer inquiries promptly, regardless of the platform used. The result is a cohesive communication strategy that reduces response times and improves customer satisfaction.

What is an oChats?

oChats is a software that allows businesses to connect to various messaging apps such as:

WhatsApp
Telegram
Facebook Messenger
LINE Business
Email
WeChat Business
etc

Why need to spend unnecessary money to subscribe to software that businesses can already access on their own for free?

With ever-increasingly complex and more messaging apps in the market, businesses need to manage all of the messaging apps with more manpower. Sometimes, it causes businesses to lose their potential customer because of slow response from the sales team. It also causes existing customers to be unhappy with the service provided by the businesses due to slow response time. Streamlining customer support and sales inquiries are crucial for businesses to propel. oChats can help businesses to save money for hiring and increase their profit margin with extra cash flow by automating and connecting all channels into 1 software. Tasks that are completed by 10 people can now be completed by 1 person (with automation in place).

Key Features Driving Business Growth

oChats.io offers a suite of features tailored to meet the diverse needs of modern businesses:

Team Inbox

Manage all customer interactions from various channels in one place. The team inbox allows for seamless collaboration among team members, ensuring that inquiries are addressed efficiently. Features include conversation transfers between team members, internal notes for context, and the ability to merge contacts from different platforms for a unified customer view.

Broadcast Messages

Engage your audience with personalized broadcast messages. Whether it’s a promotional campaign or an important announcement, oChats.io enables you to reach your customers directly on their preferred messaging app. The platform supports message scheduling, personalized content, and the inclusion of interactive buttons to boost engagement rates.

CRM System

Understanding your customers is pivotal for growth. oChats.io’s built-in CRM system allows you to manage and organize contacts effectively. Utilize custom tags, create personalized contact fields, and merge duplicate contacts to maintain a clean and efficient database. This organization facilitates targeted marketing efforts and personalized customer service.

Workflow Automation

Automate routine tasks to free up your team’s time for more strategic activities. With oChats.io’s workflow automation, you can set up menu-based chatbots to handle frequently asked questions, route conversations to the appropriate team members, and automatically tag contacts based on their interactions. This automation enhances efficiency and ensures consistent customer experiences.

Brand Management System

For businesses managing multiple brands or subsidiaries, oChats.io offers a robust brand management system. Operate all your brands from a single platform, each with its unique workspace, contact module, and user permissions. This segregation ensures that each brand maintains its identity while benefiting from centralized management.

Analytics

Data-driven decisions are key to business growth. oChats.io provides comprehensive analytics to monitor the health of your communication channels. Track metrics such as new incoming messages, resolution times, and overall conversation volumes to identify trends and areas for improvement. These insights enable you to refine your strategies and enhance customer engagement.

Seamless Integration and Accessibility

Understanding the importance of flexibility, oChats.io offers:

Mobile Accessibility: Stay connected with your customers on the go. oChats.io provides mobile applications for both iOS and Android devices, ensuring you never miss an important message.
Omnichannel Support: Beyond popular messaging apps, oChats.io integrates with platforms like Shopee and Lazada, catering to businesses operating in diverse markets.

Security and Reliability

Data security is paramount in today’s digital age. oChats.io ensures your information is protected through:

AWS Hosting: Your data is hosted on Amazon Web Services, benefiting from their robust security protocols.
SSL Encryption: All data transmitted to and from oChats.io is encrypted, safeguarding against potential breaches.
Granular Permissions: Assign specific access levels to team members, ensuring that sensitive information is only available to authorized personnel.

oChats Examples and Success Stories

Yaeris is one of the companies that use oChats. This company provides an alternative way to advertising through mass broadcast messages. They use oChats as a customer service software and sales support software. They manage to grow their business from $1,200/year to $60,000/year. After they have used oChats, they have never missed any inquiries from potential customers. They also notice that their inquirers are often impatient and eager to get an answer right away.

“People are educated by Google that they can have the answer they are looking for by searching in Google Search. Hence, this habit of seeking an immediate answer, instant gratification is being trained by Google and internet society.” by Yaeris.

Missing out on the potential customer can be more painful than ever before as it wastes a lot of advertising dollars.

Real-World Applications

oChats.io’s versatile features cater to various departments within a business:

Sales and Marketing Teams

Personalized Campaigns: Leverage the broadcast message feature to send tailored promotions, increasing the likelihood of conversions.
Lead Management: Utilize the CRM system to track and nurture leads, ensuring no opportunity slips through the cracks.
Collaborative Efforts: The multiple team member access allows sales and marketing teams to work in tandem, providing a unified approach to customer engagement.

Customer Support Teams

Efficient Query Resolution: Manage all customer inquiries from different platforms in the team inbox, ensuring timely responses.
Automated Responses: Implement workflow automation to handle common queries, freeing up support agents for more complex issues.
Organized Support Tickets: Use custom tags and the CRM system to categorize and prioritize support tickets, enhancing service quality.