What is WhatsApp Business API pricing in Malaysia?

WhatsApp Business API pricing in Malaysia has two components. First, you pay for a platform like oChats to manage your WhatsApp for business conversations — see the plan prices above. Second, Meta charges per-conversation fees based on conversation type (user-initiated vs. business-initiated) and the customer's country. Malaysian phone numbers fall under Meta's Southeast Asia pricing tier. The full WhatsApp conversation fee breakdown is shown in the Additional Fees section above.

What happens if I cancel the plan before my plan gets expired?

The remaining fund will be refunded to you based on remaining months left in your account. For eg, you sign up on 15 th Jun 2021 and you want to cancel your subscription plan on 20 th Dec 2021. Month Status 15/6/2021 Active 15/7/2021 Active 15/8/2021 Active 15/9/2021 Active 15/10/2021 Active 15/11/2021 Active 15/12/2021 Active 15/1/2022 Your plan will be active until 15/1/2022. 15/2/2022 Refund based on pro-rated value 15/3/2022 Refund based on pro-rated value 15/4/2022 Refund based on pro-rated value 15/5/2022 Refund based on pro-rated value

What is counted in the storage?

The files you upload All your messaging between your clients and your company Your saved replies Your contacts

oChats Platform Plans

WhatsApp Business API Pricing Malaysia

If you are researching WhatsApp Business API pricing in Malaysia, you are in the right place. oChats is an omnichannel messaging platform that connects your business to WhatsApp Business API along with Instagram, Facebook Messenger, Telegram, LINE, and WeChat all from a single dashboard.

One subscription covers your entire messaging stack. You do not pay per channel.

Start with a 7-day free trial with all features unlocked. No credit card required.

See Plans ↓ Talk to us

Starter

US$359 / year

Billed yearly

Start a 7-days free trial

Request for free trial

1 Workspace
Unlimited Team Members
Unlimited Messages
50GB Storage

Pro

US$639 / year

Billed yearly

Start a 7-days free trial

Request for free trial

2 Workspaces
Unlimited Team Members
Unlimited Messages
100GB Storage

Business

US$919 / year

Billed yearly

Start a 7-days free trial

Request for free trial

3 Workspaces
Unlimited Team Members
Unlimited Messages
150GB Storage

Enterprise

US$1199 / year

Billed yearly

Start a 7-days free trial

Request for free trial

4 Workspaces
Unlimited Team Members
Unlimited Messages
200GB Storage

Join 1000+ successful organizations

Trusted by brands

Understanding WhatsApp API Pricing: Two Separate Costs

Before signing up, it helps to understand that using WhatsApp Business API in Malaysia involves two separate costs. This is true for every WhatsApp API provider — not just oChats.

Cost 1 – oChats platform subscription (shown in the plans above)

This is what you pay oChats to access the dashboard, manage your team inbox, run chatbots, send broadcasts, and connect all your messaging channels. This is the only cost that appears in our pricing table.

Cost 2 – Meta's message fees (charged separately by Meta, not oChats)

Meta charges a per-message fee based on the message category (marketing, utility, authentication, or service) and the customer's country. These fees are billed directly by Meta through your WhatsApp Business Solution Provider — not by oChats. The full rate card by country is in the Additional Fees section below.

Most businesses find that oChats works out significantly cheaper than managing WhatsApp through a dedicated WhatsApp-only tool, because one oChats subscription also covers Instagram, Facebook Messenger, Telegram, LINE, and WeChat at no extra channel fee.

What changed in WhatsApp API pricing on 1 October 2026

Meta's per-message rates by country haven't changed — but which message types are billable has. Before 1 October 2026, you only paid for the three template categories (marketing, utility, authentication). From 1 October 2026, two more message types became chargeable:

Message type	Before 1 Oct 2026	From 1 Oct 2026
Marketing, utility & authentication templates (outside the 24-hour window)	Charged	Charged — no change
Service messages (free-form replies from a human agent or AI, inside the 24-hour window)	Free	Charged — first 1,000/month per number still free, then billed at that market's service rate
Utility template sent inside the 24-hour window	Free	Charged

Source: Meta's official pricing documentation. Service messages have no volume-tier discount, unlike utility and authentication templates.

In practice, this means the cost of running WhatsApp support now scales with how many replies your team or chatbot sends inside an open conversation — not just how many campaigns you broadcast. Consolidating replies into fewer, clearer messages instead of splitting one answer into several bubbles directly reduces this new exposure.

Feature Comparison

Plan	Starter	Pro	Business	Enterprise
Price	US$359/year	US$639/year	US$919/year	US$1199/year
Billed	Annually	Annually	Annually	Annually
Number of Workspaces	1	2	3	4
Unlimited Users	Yes	Yes	Yes	Yes
Unlimited Messages	Yes	Yes	Yes	Yes
Unlimited Contacts	Yes	Yes	Yes	Yes
Unlimited Broadcasts	Yes	Yes	Yes	Yes
Workflow / Chatbot Automation	No	Yes	Yes	Yes
Standard SLA Support (within 48 hours)***	Yes	Yes	Yes	Yes
Free 1-time onboarding	Yes	Yes	Yes	Yes
Storage	50GB	100GB	150GB	200GB
Channel
WhatsApp Web / WABA Coexistence	Yes	Yes	Yes	Yes
WhatsApp API	Yes	Yes	Yes	Yes
Telegram	Yes	Yes	Yes	Yes
Facebook Messenger	Yes	Yes	Yes	Yes
Instagram	Yes	Yes	Yes	Yes
Email	Yes	Yes	Yes	Yes
LINE	Yes	Yes	Yes	Yes
WeChat	Yes	Yes	Yes	Yes
Features
Dashboard	Yes	Yes	Yes	Yes
Team Inbox	Yes	Yes	Yes	Yes
CRM Management	Yes	Yes	Yes	Yes
Quick Replies	Yes	Yes	Yes	Yes
Workflow/Chatbot Automation	Yes	Yes	Yes	Yes
Advance Reporting	Yes	Yes	Yes	Yes
Shared Storage Space	Yes	Yes	Yes	Yes
Data Export	Yes	Yes	Yes	Yes
Appointment Booking Form	Yes	Yes	Yes	Yes
Ticketing System	Yes	Yes	Yes	Yes
Automated Message & Notification	Yes	Yes	Yes	Yes
API & Webhook	Yes	Yes	Yes	Yes
A.I. Agent (RAG)*	Coming Soon	Coming Soon	Coming Soon	Coming Soon
WhatsApp Catalog & Store*	Coming Soon	Coming Soon	Coming Soon	Coming Soon
Integrations
Custom Channel	Available for quotation	Available for quotation	Available for quotation	Available for quotation
Custom Integration	Available for quotation	Available for quotation	Available for quotation	Available for quotation
WooCommerce / WordPress*	Yes	Yes	Yes	Yes
Shopify*	Coming Soon	Coming Soon	Coming Soon	Coming Soon

*Features that are coming soon.

***Standard SLA support is provided for all paid users which will be attended to within 48 hours. If the problem is too complex, it might take more than 48 hours.

Additional charges incurred by WhatsApp API Service Provider & Meta if connect to WhatsApp.

Additional Fees & Add-On

Data Storage

Add on: Every 50GB US$60/year

Workspaces

Add on: 1 Workspace

1 Workspace can support 1 WhatsApp account, 1 Facebook Messenger, 1 Instagram account, 1 Telegram account, 1 LINE Business account and 1 WeChat Business account.

US$280/year

Other Add-ons

Per-message rates below last verified October 2026 against Meta's official pricing documentation. These are the same rates used for utility, authentication, and (as of 1 October 2026) service messages — see "What changed in WhatsApp API pricing" above.

Market	Currency	Marketing	Utility	Authentication	Authentication-International
Argentina	$US	0.0618	0.0260	0.0260	N/A
Brazil	$US	0.0625	0.0068	0.0068	N/A
Chile	$US	0.0889	0.0200	0.0200	N/A
Colombia	$US	0.0125	0.0008	0.0008	N/A
Egypt	$US	0.0644	0.0036	0.0036	0.0650
France	$US	0.0859	0.0300	0.0300	N/A
Germany	$US	0.1365	0.0550	0.0550	N/A
India	$US	0.0118	0.0014	0.0014	0.0280
Indonesia	$US	0.0411	0.0250	0.0250	0.1360
Israel	$US	0.0353	0.0053	0.0053	N/A
Italy	$US	0.0691	0.0300	0.0300	N/A
Malaysia	$US	0.0860	0.0140	0.0140	0.0418
Mexico	$US	0.0305	0.0085	0.0085	N/A
Netherlands	$US	0.1597	0.0500	0.0500	N/A
Nigeria	$US	0.0516	0.0067	0.0067	0.0750
Pakistan	$US	0.0473	0.0054	0.0054	0.0750
Peru	$US	0.0703	0.0200	0.0200	N/A
Russia	$US	0.0802	0.0400	0.0400	N/A
Saudi Arabia	$US	0.0455	0.0107	0.0107	0.0598
South Africa	$US	0.0379	0.0076	0.0076	0.0200
Spain	$US	0.0615	0.0200	0.0200	N/A
Turkey	$US	0.0109	0.0053	0.0053	N/A
United Arab Emirates	$US	0.0499	0.0157	0.0157	0.0510
United Kingdom	$US	0.0529	0.0220	0.0220	N/A
North America	$US	0.0250	0.0034	0.0034	N/A
Rest of Africa	$US	0.0225	0.0040	0.0040	N/A
Rest of Asia Pacific	$US	0.0732	0.0113	0.0113	N/A
Rest of Central & Eastern Europe	$US	0.0860	0.0212	0.0212	N/A
Rest of Latin America	$US	0.0740	0.0113	0.0113	N/A
Rest of Middle East	$US	0.0341	0.0091	0.0091	N/A
Rest of Western Europe	$US	0.0592	0.0171	0.0171	N/A
Other	$US	0.0604	0.0077	0.0077	N/A

Price updated as of Jan 2026 based on Meta Template Pricing & Gupshup fee.

country_iso2	country_name	marketing	utility	authentication	service
AD	Andorra	0.0921	0.01305	0.0471	0.0015
AE	United Arab Emirates	0.0591	0.02505	0.02505	0.0015
AF	Afghanistan	0.1113	0.02505	0.06525	0.0015
AG	Antigua and Barbuda	0.0921	0.01305	0.0471	0.0015
AI	Anguilla	0.0921	0.01305	0.0471	0.0015
AL	Albania	0.1305	0.05445	0.08505	0.0015
AM	Armenia	0.1305	0.05445	0.08505	0.0015
AO	Angola	0.03525	0.0075	0.0231	0.0015
AR	Argentina	0.0942	0.0525	0.05655	0.0015
AS	American Samoa	0.0921	0.01305	0.0471	0.0015
AT	Austria	0.0903	0.0465	0.0582	0.0015
AU	Australia	0.1113	0.02505	0.06525	0.0015
AW	Aruba	0.0921	0.01305	0.0471	0.0015
AX	Aland Islands	0.0921	0.01305	0.0471	0.0015
AZ	Azerbaijan	0.1305	0.05445	0.08505	0.0015
BA	Bosnia and Herzegovina	0.0921	0.01305	0.0471	0.0015
BB	Barbados	0.0921	0.01305	0.0471	0.0015
BD	Bangladesh	0.1113	0.02505	0.06525	0.0015
BE	Belgium	0.0903	0.0465	0.0582	0.0015
BF	Burkina Faso	0.03525	0.0075	0.0231	0.0015
BG	Bulgaria	0.1305	0.05445	0.08505	0.0015
BH	Bahrain	0.05265	0.02505	0.0282	0.0015
BI	Burundi	0.03525	0.0075	0.0231	0.0015
BJ	Benin	0.03525	0.0075	0.0231	0.0015
BL	Saint Barthelemy	0.0921	0.01305	0.0471	0.0015
BM	Bermuda	0.0921	0.01305	0.0471	0.0015
BN	Brunei Darussalam	0.0921	0.01305	0.0471	0.0015
BO	Bolivia	0.1125	0.01845	0.06825	0.0015
BQ	Bonaire, Sint Eustatius and Saba	0.0921	0.01305	0.0471	0.0015
BR	Brazil	0.09525	0.0135	0.04875	0.0015
BS	Bahamas	0.0921	0.01305	0.0471	0.0015
BT	Bhutan	0.0921	0.01305	0.0471	0.0015
BW	Botswana	0.03525	0.0075	0.0231	0.0015
BY	Belarus	0.1305	0.05445	0.08505	0.0015
BZ	Belize	0.0921	0.01305	0.0471	0.0015
CA	Canada	0.039	0.0075	0.02175	0.0015
CC	Cocos (Keeling) Islands	0.0921	0.01305	0.0471	0.0015
CD	Congo, Democratic Republic of the Congo	0.0921	0.01305	0.0471	0.0015
CF	Central African Republic	0.0921	0.01305	0.0471	0.0015
CG	Congo	0.03525	0.0075	0.0231	0.0015
CH	Switzerland	0.0903	0.0465	0.0582	0.0015
CI	Cote D’Ivoire	0.03525	0.0075	0.0231	0.0015
CK	Cook Islands	0.0921	0.01305	0.0471	0.0015
CL	Chile	0.13485	0.0315	0.08055	0.0015
CM	Cameroon	0.03525	0.0075	0.0231	0.0015
CN	China	0.1113	0.02505	0.06525	0.0015
CO	Colombia	0.02025	0.0018	0.01305	0.0015
CR	Costa Rica	0.1125	0.01845	0.06825	0.0015
CV	Cape Verde	0.0921	0.01305	0.0471	0.0015
CW	Curacao	0.0921	0.01305	0.0471	0.0015
CX	Christmas Island	0.0921	0.01305	0.0471	0.0015
CY	Cyprus	0.0921	0.01305	0.0471	0.0015
CZ	Czech Republic	0.1305	0.05445	0.08505	0.0015
DE	Germany	0.20625	0.084	0.1167	0.0015
DJ	Djibouti	0.0921	0.01305	0.0471	0.0015
DK	Denmark	0.0903	0.0465	0.0582	0.0015
DM	Dominica	0.0921	0.01305	0.0471	0.0015
DO	Dominican Republic	0.1125	0.01845	0.06825	0.0015
DZ	Algeria	0.03525	0.0075	0.0231	0.0015
EC	Ecuador	0.1125	0.01845	0.06825	0.0015
EE	Estonia	0.0921	0.01305	0.0471	0.0015
EG	Egypt	0.16245	0.0093	0.0093	0.0015
EH	Western Sahara	0.0921	0.01305	0.0471	0.0015
ER	Eritrea	0.03525	0.0075	0.0231	0.0015
ES	Spain	0.09375	0.0315	0.0528	0.0015
ET	Ethiopia	0.03525	0.0075	0.0231	0.0015
FI	Finland	0.0903	0.0465	0.0582	0.0015
FJ	Fiji	0.0921	0.01305	0.0471	0.0015
FK	Falkland Islands (Malvinas)	0.0921	0.01305	0.0471	0.0015
FM	Micronesia, Federated States of	0.0921	0.01305	0.0471	0.0015
FO	Faroe Islands	0.0921	0.01305	0.0471	0.0015
FR	France	0.2163	0.0465	0.10515	0.0015
GA	Gabon	0.03525	0.0075	0.0231	0.0015
GB	United Kingdom	0.08085	0.0345	0.0552	0.0015
GD	Grenada	0.0921	0.01305	0.0471	0.0015
GE	Georgia	0.1305	0.05445	0.08505	0.0015
GF	French Guiana	0.0921	0.01305	0.0471	0.0015
GG	Guernsey	0.0921	0.01305	0.0471	0.0015
GH	Ghana	0.03525	0.0075	0.0231	0.0015
GI	Gibraltar	0.0921	0.01305	0.0471	0.0015
GL	Greenland	0.0921	0.01305	0.0471	0.0015
GM	Gambia	0.03525	0.0075	0.0231	0.0015
GN	Guinea	0.0921	0.01305	0.0471	0.0015
GP	Guadeloupe	0.0921	0.01305	0.0471	0.0015
GQ	Equatorial Guinea	0.0921	0.01305	0.0471	0.0015
GR	Greece	0.1305	0.05445	0.08505	0.0015
GT	Guatemala	0.1125	0.01845	0.06825	0.0015
GU	Guam	0.0921	0.01305	0.0471	0.0015
GW	Guinea-Bissau	0.03525	0.0075	0.0231	0.0015
GY	Guyana	0.0921	0.01305	0.0471	0.0015
HK	Hong Kong	0.1113	0.02505	0.06525	0.0015
HN	Honduras	0.1125	0.01845	0.06825	0.0015
HR	Croatia	0.1305	0.05445	0.08505	0.0015
HT	Haiti	0.1125	0.01845	0.06825	0.0015
HU	Hungary	0.1305	0.05445	0.08505	0.0015
ID	Indonesia	0.06315	0.0315	0.0465	0.0015
IE	Ireland	0.0903	0.0465	0.0582	0.0015
IL	Israel	0.05445	0.00945	0.02685	0.0015
IM	Isle of Man	0.0921	0.01305	0.0471	0.0015
IN	India	0.01755	0.0036	0.0036	0.0015
IO	British Indian Ocean Territory	0.0921	0.01305	0.0471	0.0015
IQ	Iraq	0.05265	0.02505	0.0282	0.0015
IS	Iceland	0.0921	0.01305	0.0471	0.0015
IT	Italy	0.10515	0.0465	0.0582	0.0015
JE	Jersey	0.0921	0.01305	0.0471	0.0015
JM	Jamaica	0.1125	0.01845	0.06825	0.0015
JO	Jordan	0.05265	0.02505	0.0282	0.0015
JP	Japan	0.1113	0.02505	0.06525	0.0015
KE	Kenya	0.03525	0.0075	0.0231	0.0015
KG	Kyrgyzstan	0.0921	0.01305	0.0471	0.0015
KH	Cambodia	0.1113	0.02505	0.06525	0.0015
KI	Kiribati	0.0921	0.01305	0.0471	0.0015
KM	Comoros	0.0921	0.01305	0.0471	0.0015
KN	Saint Kitts and Nevis	0.0921	0.01305	0.0471	0.0015
KR	Korea, Republic of	0.0921	0.01305	0.0471	0.0015
KW	Kuwait	0.05265	0.02505	0.0282	0.0015
KY	Cayman Islands	0.0921	0.01305	0.0471	0.0015
KZ	Kazakhstan	0.0921	0.01305	0.0471	0.0015
LA	Lao People’s Democratic Republic	0.1113	0.02505	0.06525	0.0015
LB	Lebanon	0.05265	0.02505	0.0282	0.0015
LC	Saint Lucia	0.0921	0.01305	0.0471	0.0015
LI	Liechtenstein	0.0921	0.01305	0.0471	0.0015
LK	Sri Lanka	0.1113	0.02505	0.06525	0.0015
LR	Liberia	0.03525	0.0075	0.0231	0.0015
LS	Lesotho	0.03525	0.0075	0.0231	0.0015
LT	Lithuania	0.1305	0.05445	0.08505	0.0015
LU	Luxembourg	0.0921	0.01305	0.0471	0.0015
LV	Latvia	0.1305	0.05445	0.08505	0.0015
LY	Libyan Arab Jamahiriya	0.03525	0.0075	0.0231	0.0015
MA	Morocco	0.03525	0.0075	0.0231	0.0015
MC	Monaco	0.0921	0.01305	0.0471	0.0015
MD	Moldova, Republic of	0.1305	0.05445	0.08505	0.0015
ME	Montenegro	0.0921	0.01305	0.0471	0.0015
MF	Saint Martin	0.0921	0.01305	0.0471	0.0015
MG	Madagascar	0.03525	0.0075	0.0231	0.0015
MH	Marshall Islands	0.0921	0.01305	0.0471	0.0015
MK	Macedonia, the Former Yugoslav Republic of	0.1305	0.05445	0.08505	0.0015
ML	Mali	0.03525	0.0075	0.0231	0.0015
MM	Myanmar	0.0921	0.01305	0.0471	0.0015
MN	Mongolia	0.1113	0.02505	0.06525	0.0015
MO	Macao	0.0921	0.01305	0.0471	0.0015
MP	Northern Mariana Islands	0.0921	0.01305	0.0471	0.0015
MQ	Martinique	0.0921	0.01305	0.0471	0.0015
MR	Mauritania	0.03525	0.0075	0.0231	0.0015
MS	Montserrat	0.0921	0.01305	0.0471	0.0015
MT	Malta	0.0921	0.01305	0.0471	0.0015
MU	Mauritius	0.0921	0.01305	0.0471	0.0015
MV	Maldives	0.0921	0.01305	0.0471	0.0015
MW	Malawi	0.03525	0.0075	0.0231	0.0015
MX	Mexico	0.0669	0.0165	0.03735	0.0015
MY	Malaysia	0.1305	0.0225	0.0225	0.0015
MZ	Mozambique	0.03525	0.0075	0.0231	0.0015
NA	Namibia	0.03525	0.0075	0.0231	0.0015
NC	New Caledonia	0.0921	0.01305	0.0471	0.0015
NE	Niger	0.03525	0.0075	0.0231	0.0015
NF	Norfolk Island	0.0921	0.01305	0.0471	0.0015
NG	Nigeria	0.0789	0.01155	0.01155	0.0015
NI	Nicaragua	0.1125	0.01845	0.06825	0.0015
NL	Netherlands	0.24105	0.0765	0.1095	0.0015
NO	Norway	0.0903	0.0465	0.0582	0.0015
NP	Nepal	0.1113	0.02505	0.06525	0.0015
NR	Nauru	0.0921	0.01305	0.0471	0.0015
NU	Niue	0.0921	0.01305	0.0471	0.0015
NZ	New Zealand	0.1113	0.02505	0.06525	0.0015
OM	Oman	0.05265	0.02505	0.0282	0.0015
PA	Panama	0.1125	0.01845	0.06825	0.0015
PE	Peru	0.10695	0.0315	0.05805	0.0015
PF	French Polynesia	0.0921	0.01305	0.0471	0.0015
PG	Papua New Guinea	0.1113	0.02505	0.06525	0.0015
PH	Philippines	0.1113	0.02505	0.06525	0.0015
PK	Pakistan	0.07245	0.0096	0.0096	0.0015
PL	Poland	0.1305	0.05445	0.08505	0.0015
PM	Saint Pierre and Miquelon	0.0921	0.01305	0.0471	0.0015
PR	Puerto Rico	0.1125	0.01845	0.06825	0.0015
PS	Palestinian Territory, Occupied	0.0921	0.01305	0.0471	0.0015
PT	Portugal	0.0903	0.0465	0.0582	0.0015
PW	Palau	0.0921	0.01305	0.0471	0.0015
PY	Paraguay	0.1125	0.01845	0.06825	0.0015
QA	Qatar	0.05265	0.02505	0.0282	0.0015
RE	Reunion	0.0921	0.01305	0.0471	0.0015
RO	Romania	0.1305	0.05445	0.08505	0.0015
RS	Serbia	0.1305	0.05445	0.08505	0.0015
RU	Russian Federation	0.1218	0.0615	0.06585	0.0015
RW	Rwanda	0.03525	0.0075	0.0231	0.0015
SA	Saudi Arabia	0.06975	0.01875	0.01875	0.0015
SB	Solomon Islands	0.0921	0.01305	0.0471	0.0015
SC	Seychelles	0.0921	0.01305	0.0471	0.0015
SD	Sudan	0.03525	0.0075	0.0231	0.0015
SE	Sweden	0.0903	0.0465	0.0582	0.0015
SG	Singapore	0.1113	0.02505	0.06525	0.0015
SH	Saint Helena	0.0921	0.01305	0.0471	0.0015
SI	Slovenia	0.1305	0.05445	0.08505	0.0015
SJ	Svalbard and Jan Mayen	0.0921	0.01305	0.0471	0.0015
SK	Slovakia	0.1305	0.05445	0.08505	0.0015
SL	Sierra Leone	0.03525	0.0075	0.0231	0.0015
SM	San Marino	0.0921	0.01305	0.0471	0.0015
SN	Senegal	0.03525	0.0075	0.0231	0.0015
SO	Somalia	0.03525	0.0075	0.0231	0.0015
SR	Suriname	0.0921	0.01305	0.0471	0.0015
SS	South Sudan	0.03525	0.0075	0.0231	0.0015
ST	Sao Tome and Principe	0.0921	0.01305	0.0471	0.0015
SV	El Salvador	0.1125	0.01845	0.06825	0.0015
SX	Sint Maarten	0.0921	0.01305	0.0471	0.0015
SZ	Swaziland	0.03525	0.0075	0.0231	0.0015
TC	Turks and Caicos Islands	0.0921	0.01305	0.0471	0.0015
TD	Chad	0.03525	0.0075	0.0231	0.0015
TG	Togo	0.03525	0.0075	0.0231	0.0015
TH	Thailand	0.1113	0.02505	0.06525	0.0015
TJ	Tajikistan	0.1113	0.02505	0.06525	0.0015
TK	Tokelau	0.0921	0.01305	0.0471	0.0015
TL	Timor-Leste	0.0921	0.01305	0.0471	0.0015
TM	Turkmenistan	0.1113	0.02505	0.06525	0.0015
TN	Tunisia	0.03525	0.0075	0.0231	0.0015
TO	Tonga	0.0921	0.01305	0.0471	0.0015
TR	Turkey	0.01785	0.00945	0.01395	0.0015
TT	Trinidad and Tobago	0.0921	0.01305	0.0471	0.0015
TV	Tuvalu	0.0921	0.01305	0.0471	0.0015
TW	Taiwan, Province of China	0.1113	0.02505	0.06525	0.0015
TZ	Tanzania, United Republic of	0.03525	0.0075	0.0231	0.0015
UA	Ukraine	0.1305	0.05445	0.08505	0.0015
UG	Uganda	0.03525	0.0075	0.0231	0.0015
US	United States	0.039	0.0075	0.02175	0.0015
UY	Uruguay	0.1125	0.01845	0.06825	0.0015
UZ	Uzbekistan	0.1113	0.02505	0.06525	0.0015
VA	Holy See (Vatican City State)	0.0921	0.01305	0.0471	0.0015
VC	Saint Vincent and the Grenadines	0.0921	0.01305	0.0471	0.0015
VE	Venezuela	0.1125	0.01845	0.06825	0.0015
VG	Virgin Islands, British	0.0921	0.01305	0.0471	0.0015
VI	Virgin Islands, U.s.	0.0921	0.01305	0.0471	0.0015
VN	Viet Nam	0.1113	0.02505	0.06525	0.0015
VU	Vanuatu	0.0921	0.01305	0.0471	0.0015
WF	Wallis and Futuna	0.0921	0.01305	0.0471	0.0015
WS	Samoa	0.0921	0.01305	0.0471	0.0015
YE	Yemen	0.05265	0.02505	0.0282	0.0015
YT	Mayotte	0.0921	0.01305	0.0471	0.0015
ZA	South Africa	0.05835	0.0129	0.0129	0.0015
ZM	Zambia	0.03525	0.0075	0.0231	0.0015
ZW	Zimbabwe	0.0921	0.01305	0.0471	0.0015

Once you have registered an official LINE Business Account, it will generate a user ID automatically for your business. If you want to use a custom user ID, you need to pay US$12/year.

Pricing for WeChat Business account: US$99/year

What is included in every oChats plan?

Every oChats subscription — regardless of plan tier — includes access to all of the following messaging channels through a single workspace:

WhatsApp Business API (via WhatsApp Cloud API, Gupshup, or 360Dialog)
Facebook Messenger
Instagram Direct Messages
Telegram
LINE Business Account
WeChat Business Account
Website live chat widget

Each workspace supports one account per channel. If your business runs multiple brands or locations that need separate WhatsApp numbers, you can add additional workspaces as an add-on.

Feel confused about the pricing? Don't worry & watch the video

Pricing Explaination

Frequent Asked Questions

WhatsApp Business API pricing in Malaysia has two components. First, you pay for a platform like oChats to manage your WhatsApp for business conversations — see the plan prices above. Second, Meta charges a per-message fee based on the message category (marketing, utility, authentication, or service) and the customer's country. As of 1 October 2026, Meta also charges for service messages and in-window utility replies that used to be free — see "What changed in WhatsApp API pricing on 1 October 2026" above. Malaysia's current marketing rate is US$0.0860 per message; utility, authentication, and service messages are US$0.0140. The full rate breakdown is shown in the Additional Fees section above.

Not since 1 October 2026. Each WhatsApp Business Account gets 1,000 free service messages per month, per phone number. After that, Meta bills each service message at the same rate as a utility or authentication message for that country — for Malaysia, that's US$0.0140 per message. Service messages don't qualify for Meta's volume-tier discounts, so the per-message rate stays flat however many you send. Source: Meta's official pricing documentation.

oChats supports WhatsApp, Instagram, Facebook Messenger, Telegram, LINE, WeChat, and website live chat — all included in one subscription. You do not pay extra to add channels. This makes oChats more cost-effective than using separate tools for each platform.

A standalone WhatsApp Business API solution typically only covers WhatsApp. With oChats, the same subscription gives you WhatsApp plus six other messaging channels. If your customers also reach you on Instagram or Facebook Messenger, oChats removes the need for separate tools — so the total cost of running your messaging stack is lower.

Yes. You can get started right away with 7-days free trial. No credit card is required to begin.

Yes. You can request it by contacting us via WhatsApp.

You can always check out more information in our website. Alternatively, you can refer to WhatsApp official website for their template fees.

Yes, we do have. Here is our WhatsApp live chat.

All the incoming new messages are not able to receive. New contact numbers & files are not able to upload in the dashboard due to full storage. You will not be able to create new saved replies. You will need to get additional 50GB storage for US$200/year.

The remaining fund will be refunded to you based on remaining months left in your account. For eg, you sign up on 15^th Jun 2021 and you want to cancel your subscription plan on 20^th Dec 2021.

Month	Status
15/6/2021	Active
15/7/2021	Active
15/8/2021	Active
15/9/2021	Active
15/10/2021	Active
15/11/2021	Active
15/12/2021	Active
15/1/2022	Your plan will be active until 15/1/2022.
15/2/2022	Refund based on pro-rated value
15/3/2022	Refund based on pro-rated value
15/4/2022	Refund based on pro-rated value
15/5/2022	Refund based on pro-rated value

We accept all types of credit cards with Visa & Mastercard

The files you upload
All your messaging between your clients and your company
Your saved replies
Your contacts

You can upgrade your plan at any time. Just go to Billing section in your dashboard and select the plan you want by clicking on "Subscribe" button.

Everything is transparent. All the price which you should know of is stated above. Our price is not inclusive any tax yet. As of now, there are no tax until further notice.

As Seen On

Featured On

oChats Reviews

Watch oChats.io In Action

Video demo

Start your 7-day FREE trial now

✓ No credit card required
✓ Free training
✓ Free channel integration service
✓ Free onboarding support
✓ Standard live chat support

Request for free trial Talk to us