oChats vs Trengo: Which Omnichannel Inbox Wins?

The Market, in Numbers

Trengo has raised nearly $38M and counts Porsche, SEAT, and Audi among its clients — a mature, AI-first platform with a real enterprise track record.

About oChats: oChats is an omnichannel messaging platform built on the official WhatsApp Business API, unifying WhatsApp, Instagram, Messenger, Telegram, LINE, WeChat, and Email into one shared team inbox. Unlimited agents, contact tagging, pipeline tracking, and automation come included on every plan, priced as one flat annual fee instead of a per-seat bill that grows every time you hire.

Feature-by-Feature Comparison

Feature data compiled from oChats' published pricing page and Trengo's own pricing page plus independent pricing reviews. WhatsApp conversation fees from Meta apply separately to both platforms.

Who Should Pick Which

Whether you're already on Trengo and weighing a switch, or comparing oChats as a fresh Trengo alternative, here's who each platform fits best.

Real Cost Comparison: A 10-Person Team With 5,000 Contacts/Month

Trengo doesn't price by contact count at all — it bills by 7-day conversation threads, so the real cost driver is how many distinct conversation threads those 5,000 contacts generate, not the contact count itself.

*Boost includes 10 users and 500 conversations/month. Assuming most of the 5,000 monthly contacts generate at least one 7-day conversation thread (a reasonable estimate, not an official Trengo figure), that leaves roughly 4,500 conversations over the included allowance: at €15 per 100 extra conversations (annual billing) that's about €675/month in overage on top of the €299 base, or about €974/month total — rising to roughly €1,150/month on month-to-month billing (€349 base + €18/100 overage). This is our own calculation from Trengo's published unit prices (trengo.com/prices), not a figure Trengo itself publishes for this scenario, and actual cost depends heavily on how many of those contacts message you repeatedly within the same 7-day window (which doesn't count as a new conversation).

Trengo's Third-Party Integrations

Trengo's own integrations directory confirms real CRM connections including HubSpot, Salesforce, Pipedrive, and Zoho CRM, plus e-commerce integrations including Shopify, WooCommerce, Magento 2, and BigCommerce. Trengo distinguishes its own in-house-built integrations from co-built "partner integrations," and also connects via Zapier for broader reach.

What Switching From Trengo to oChats Actually Involves

Trengo doesn't publish a dedicated migration/switching guide, so here's what the process realistically looks like based on standard practice for moving between messaging platforms:

1. Export your contacts and conversation data. Pull out what you need from Trengo before switching — conversation history generally doesn't transfer between platforms.
2. Migrate your WhatsApp Business API number. This follows Meta's standard BSP-to-BSP migration process, independent of which platforms are involved.
3. Reach out to oChats for free onboarding. oChats includes free 1-time onboarding support on every plan to help migrate your WhatsApp connection and set up your team inbox.
4. Rebuild any AI/automation flows you rely on. Trengo's AI Agent (formerly "AI HelpMate") and Journeys automation are Trengo-specific and won't carry over — recreate the logic you actually use in oChats.

Day-to-Day Experience for Support Agents

Trengo's AI Agent and Journeys automation-builder are genuinely capable, but conversation-based billing means agents and admins need to keep an eye on how many 7-day threads are accumulating, especially once AI is handling a share of them at an extra per-conversation cost.

oChats' shared team inbox has no conversation counter to monitor — unlimited conversations and workflow automation are included on every plan, so agents can focus on responding rather than tracking usage against a plan allowance.

Security & Compliance

Trengo's public security page confirms AWS hosting, full-disk encrypted backups, TLS in transit, and an A+ SSL Labs rating, plus a responsible-disclosure security contact. Trengo does not publicly claim SOC 2 or ISO 27001 certification on its security or GDPR pages — though it's possible a certification exists and is only disclosed via a private "Vision on Security" document or upon request, so treat this as unconfirmed rather than a confirmed absence.

oChats is likewise hosted on Amazon Web Services (AWS) infrastructure. If a specific compliance certification is a hard requirement for your organization, confirm current certification status directly with each vendor before choosing a platform.

AI Capabilities: What Each Platform Actually Does

Trengo's AI Agent (Trengo's help docs still reference its earlier name, "AI HelpMate") is trained on a business's own knowledge base and help-center content to answer questions automatically, can connect to CRM/helpdesk tools to take action rather than just reply, and deploys across WhatsApp, email, live chat, and voice in one setup. Trengo claims an 80% resolution rate (a vendor marketing figure, not independently verified). Every AI-handled conversation costs an extra €0.25–€0.30 on top of the plan fee.

oChats does not currently ship a packaged, no-code AI Agent product feature — it offers direct API-level integrations with ChatGPT and Deepseek that let technically-inclined teams build and connect their own AI-powered chatbot through oChats' Custom Channel integrations, with no per-conversation AI surcharge. A native, no-code AI Agent is not live on oChats today.

Frequently Asked Questions