oChats vs Trengo: Which Omnichannel Inbox Wins?
Looking for a Trengo alternative? Trengo bills by conversation (7-day threads) plus a per-conversation AI surcharge on top of its plan fee. oChats charges one flat annual price with unlimited team members, unlimited conversations, and no AI surcharge. Here's how they actually compare.
Pricing and features last verified August 2026. Trengo figures are sourced from Trengo's own pricing page and independent Trengo pricing reviews — always confirm current pricing directly with Trengo before purchasing.
Quick Verdict
- Unlimited team members, messages, and conversations — no per-conversation counting
- No AI usage surcharge — automation is included in the flat plan price
- Predictable annual pricing, dramatically lower starting cost than Trengo's monthly plans
- Newer platform — Trengo has a longer track record with EU mid-market customers
- Established AI-first omnichannel inbox with a mature feature set
- Broad channel support: WhatsApp, email, live chat, Instagram, Facebook, SMS
- Conversations are billed as 7-day threads with a fixed allowance — exceeding it costs more
- AI-handled chats cost an extra €0.25–€0.30 per conversation on top of the plan fee
Best for: if you're comparing oChats as a Trengo alternative, pick oChats if you want predictable flat pricing without counting conversations or paying AI surcharges. Choose Trengo if you're already established in the EU and its specific AI-first workflow tooling is a hard requirement.
Feature-by-Feature Comparison
| Feature | oChats | Trengo |
|---|---|---|
| Starting price | US$359/year (~US$30/mo) | €299/month (Boost, annual billing) |
| Pricing model | Flat annual fee per plan tier | Plan fee + conversation allowance + AI surcharge |
| Team members included | Unlimited on every plan | 10 users on Boost, 20 on Pro |
| Conversations / messages | Unlimited | Fixed allowance per plan; 7-day thread billing |
| AI usage cost | Included in plan price | €0.25–€0.30 extra per AI-handled conversation |
| WhatsApp, Instagram, Messenger | Yes | Yes |
| Telegram, LINE, WeChat | Yes | Not core listed channels |
| Email, SMS | Yes (Email) | Yes |
| Shared team inbox | Yes | Yes |
| Free trial | 7 days, no credit card | Varies — confirm with Trengo |
Feature data compiled from oChats' published pricing page and Trengo's own pricing page plus independent pricing reviews. WhatsApp conversation fees from Meta apply separately to both platforms.
Who Should Pick Which
Whether you're already on Trengo and weighing a switch, or comparing oChats as a fresh Trengo alternative, here's who each platform fits best.
High conversation volume
Trengo bills conversations as 7-day threads with a fixed allowance per plan — high-volume teams can exceed this and pay more. oChats includes unlimited conversations at a flat price.
Heavy AI/automation use
Trengo charges €0.25–€0.30 extra per AI-handled conversation. If you plan to route a lot of chats through AI, that adds up fast — oChats' automation is included in the plan price.
Budget-conscious SME teams
Trengo's Boost plan starts at €299/month (~US$320) — oChats starts at US$359/year, roughly a tenth of the annual cost, with unlimited users included.
Frequently Asked Questions
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