Every oChats Feature in One Place
From the shared team inbox to appointment booking, here's everything oChats does to bring your customer conversations, contacts, and support workflows into one platform.
Core Platform Features
Team Inbox & CRM Management
Unlimited agents on one shared inbox, with contact tags, pipeline status, and internal notes built in — no separate CRM tool to keep in sync.
Omnichannel Inbox Software
Open/Pending/Resolved status tags, conversation assignment, escalation rules, and canned responses in one unified dashboard.
Quick Replies
A shared library of saved replies your whole team can send in one click, consistent no matter which agent answers.
Automated Messages & Notifications
Automatic conversation tagging, status changes, and after-hours holding messages so nothing falls through the cracks.
Appointment Booking Form
Schedule a virtual meeting — with a built-in video link — directly inside an active chat conversation.
Helpdesk Ticketing System
Turn conversations into trackable tickets with automated workflows and role-based permissions.
Omnichannel Integration
Connect WhatsApp, Messenger, Instagram, Telegram, LINE, WeChat, Email, and AI chatbot channels in one place.
Autoreply WhatsApp Builder
Build customer-facing conversation flows and auto-reply sequences without any coding experience.
Built for Growing Teams
Unlimited Agents
Every plan supports a shared team inbox with unlimited agents — unlike a standard WhatsApp Business App shared manually between staff.
Agent Performance Metrics
Average response time, messages handled per shift, and CSAT scores are tracked at the agent level, giving managers real visibility without a separate reporting tool.
Free Onboarding Support
Every plan includes free 1-time onboarding support to help set up your channels and migrate your existing workflows.
API & Webhooks for Custom Integrations
oChats includes a real REST API and webhook system for connecting to your own CRM, automation platform, or internal tools — not just the pre-built channel integrations above.
REST API
A documented API for managing contacts, sending messages (text, templates, attachments, quick replies) across every connected channel, and updating custom fields. Authenticated with a Bearer token generated from the API Tokens dashboard, rate-limited at 60 requests per minute per token.
Webhooks
Subscribe to real-time events — new or updated contacts, tag changes, conversations opening or closing, assignee changes, incoming and outgoing messages — and push them straight to your own server or a platform like Zapier or Make. Each webhook gets its own signing secret, verified with HMAC-SHA256, so you can confirm a payload wasn't tampered with.
API Tokens
Generate a named token for each integration (for example, one for your CRM and a separate one for a Zapier workflow) from the API Tokens dashboard, and revoke any single token instantly without affecting the others.
For full endpoint references and code examples, see the API documentation and webhooks documentation.
See oChats in Action
Start your free trial and connect your first channel in minutes.