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All-in-One CRM System for WhatsApp &Social Sales
Merge all your business chats into our All-in-One CRM system. Supercharge your sales with the oChats CRM system. Manage leads,automate chats,and close deals faster on WhatsApp. Built for modern teams who live where their customers live:inside the chat.
- No credit card required
- Free channel integration
- 7-days free trial
- Free onboarding support
Are You Losing Sales in the WhatsApp Chaos?
If your business relies heavily on WhatsApp and social media to communicate with customers,you likely know the struggle. Traditional CRM systems are built for email and cold calls.When you try to force them to work with modern chat platforms,things break.
We’ve listened to countless sales teams,support staff,and business owners,and the complaints are always the same:
The "Fake" Integration Setup
Most CRMs claim they integrate with WhatsApp,but in reality,they offer half-baked solutions. You end up manually copy-pasting conversations from your phone into your database just to keep a record.
The Single Phone Bottleneck
Your entire sales team is fighting over one physical phone or relying on clunky WhatsApp Web scans. There is no shared ownership,meaning customers get ghosted when a rep goes offline.
The "Silo" Problem
Customer history lives in two entirely different places—your CRM and your WhatsApp app. When a new rep takes over a chat,they have zero context,making your business look unprofessional.
The Ban Anxiety
You've tried third-party Chrome extensions and unofficial API hacks to manage bulk messages, only to wake up to a suspended Meta account.
If your team spends their entire day answering messages but your current systems are holding them back, oChats is the solution you’ve been looking for.
Introducing oChats: Your Ultimate WhatsApp CRM System
oChats isn’t a traditional tool with a chat plugin bolted onto it as an afterthought. We built this CRM system from the ground up for WhatsApp and Social Sales. It’s designed to turn chaotic chat threads into structured, trackable, and highly convertible support tickets and sales pipelines.
A True Shared Team Inbox
Stop sharing physical phones and scanning QR codes. oChats provides a centralized, multi-agent workspace. Your entire team can log in from their own devices and manage conversations routed from a single WhatsApp Business number.
Deep, Reliable Data Syncing (No Smoke and Mirrors)
Say goodbye to manual data entry. Built on the official Meta WhatsApp Cloud API, Ochats ensures that every message, tag, contact update, and media file syncs instantly. Your CRM finally becomes your single source of truth. If a lead shows intent on WhatsApp, their pipeline status updates automatically.
Powerful Chat Automation & Routing
You don't need a massive team to handle hundreds of daily inquiries. oChats allows you to set up smart automations that work 24/7.
Comprehensive Analytics &Monitoring
You can't improve what you don't measure. As a manager,you gain a bird's-eye view of your social sales performance.
If your team spends their entire day answering messages but your current systems are holding them back, oChats is the solution you’ve been looking for.
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1 messaging platform for marketing, sales, support & engineering
Message Module
1 contact, 1 story
1 contact contains every message, email, web chat & internal discussion. All functionalities are built for you to manage your story well.
Merge contact
Merge the same contact across different messaging apps for better management. Keeping every contact clean and organized.
Transfer a conversation to another team member
Enable your team to quickly transfer the conversation from 1 person to another and leave an internal note for reference purposes.
Add a custom tag
Manage every contact easily by inserting custom tags. Never miss any follow-up anymore.
Broadcast Module
Broadcast messages with 100% delivery rate
Send PROMOTIONAL MESSAGES with WhatsApp API provides a 100% delivery rate & instantaneous delivery.
Create marketing campaign
Enable your team to launch and schedule any marketing easily. Your team can even include the button in the WhatsApp message to improve the clickthrough rate of your marketing campaign.
Personalized broadcast
Allow your team to send personalized marketing messages to increase marketing engagement.
Reach right people
Send highly personalized messages to targeted prospects and customers to the right messaging app.Â
Optimize by channel
Leverage the unique traits of each channel. Make the most of every message with features like mixed media, templates and tags.
Workspace Module
1 Platform, Unlimited Companies
Manage all incoming messages under your companies and brands using a single platform.
Managing all companies can be very expensive. We believe in providing real value to all businesses at an affordable rate. That’s why we have decided to provide unlimited workspaces for any businesses to manage all companies in 1 platform. Super convenient!
Don’t worry! Every workspace has its own unique contact module, message module, user permission module and more.
Contacts Module
1 Platform, Unlimited Contacts From Different Messaging Apps
Never worry about expensive charges because of the high volume of contacts.
Contact channels
Every contact will be saved with the source of channels it comes from. Everything will be properly documented for your convenience.
Merge contacts
2 conversations of the same person from different messaging apps can be merged so your team can have an organized conversation and contact information from 1 person.
Custom contacts field
Create any contact field easily. Having a custom contact book designed specifically only for you.
Workflow Module
Autoreply messages with workflow automation
Build a rule-based CHATBOT to free up your team’s time
Menu-based chatbot
Build a 24/7 chatbot by using automated rules created within workflow automation.
Chat routingÂ
Route every conversation to correct pre-assigned team members efficiently & accurately.
Tag contact automatically
Tag every contact with a specific tag. These tags can be used for filtering all conversations easier in the Contact module.
Qualify leads automatically
Stop wasting time to qualify your leads one by one. Automate it by using workflow automation.
Admin Module
Supervisor Dashboard with Helicopter View
Save your time juggling from 1 messaging app after another. Have a Helicopter View with oChats.io.
Analyse all conversations
Gain long-view perspectives on team, conversation and overall messaging performance. On a single page, learn which Users are exceeding expectations, conversation response and resolution time trends.
Determine user permission
Assign unique permission for every team member by giving permission access on certain modules only.
Full control over everything
Having a full control on every team member's access has never been easier before. Revoke their access if user has resigned from your company.
Connect All Messaging Apps in 1 Platform
Never miss any lead anymore
1 Messaging Platform &Access By Everyone
No more switching between teams,and messaging apps.
All Channels,1 Platform.
Live Chat &CRM System in Malaysia
Bringing all messaging benefits to you
Suitable for marketing,sales,support &engineering department
Broadcast Messages &Start Conversations
Send promotional updates,shipping updates,delivery reminders,payment reminders and other notifications on WhatsApp using our API’s
Automate all incoming inquiries with autoreply message
Autoreply all incoming messages with a proper workflow and create a great engagement rate in the process.
Manage all communication channels in 1 platform
Integrate all your business communication channels with oChats software. Then,you can manage all incoming and outgoing chat messages in 1 platform.
Simple &Straightforward Sign Up Process
All-in-One Live Chat &CRM System
Sign Up / Subscribe
Navigate to the oChats portal to register for a new account or initiate a free trial.
Connect to Channels (Integration)
Head to the channel integration module to sync your preferred communication platforms.
Upload Contacts
Import your existing customer databases,leads,or opt-in contact lists directly into the CRM to prepare for direct messaging and broadcast campaigns.
Invite Team Members
Add team members or multiple agents,assigning appropriate roles and permissions to manage incoming chats.
Start Chatting
With your channels connected and contacts loaded,your unified inbox is active. You can now receive incoming inquiries,route chats to team members,and manage multi-channel conversations entirely from a single platform.
Sync Across Device
Available in iOS &Android
Reply on-the-go
Now you can reply to your business messages at anytime and anywhere. Download mobile app now.
Download mobile app now
Enterprise Security Protection
Your data hosts at Amazon Web Service
Data Secured
Your data is secured by AWS data protection protocol. AWS data protection services provide encryption and key management and threat detection that continuously monitors and protects your accounts and workloads.
AWS Threat Detection &Continuous Monitoring
AWS identifies threats by continuously monitoring the network activity and account behavior that might harm your data
AWS Compliance &Data Privacy
AWS gives you a comprehensive view of your compliance status and continuously monitors your environment using automated compliance checks based on the AWS best practices and industry standards your organization follows.
SSL Encryption
oChats data is encrypted both when it is sent to and from our servers as well as it rests.
Permission Access
oChats lets you decide who can access to your platform. You can also assign the level of access a person can access
How oChats Outperforms the Competition
| Feature | oChats CRM System | Traditional CRMs | Free WhatsApp Business App |
|---|---|---|---|
| Shared Team Inbox | Yes (Unlimited Agents) | Clunky or relies on costly add-ons | Max 4 devices via Web only |
| Data Syncing | Real-time,Native 2-Way Sync | Often requires manual entry or Zapier | None |
| Official Meta API | Yes (Ban-Proof) | Varies (often uses risky workarounds) | No API Access |
| Automated Routing | Yes | Yes (but complex setup) | No |
| Chat History Ownership | Stays with the company | Depends on the integration | Leaves with the employee's phone |
Real ROI: Why Social Sales Need a Dedicated Tool
When you implement a dedicated CRM system for your WhatsApp operations, the impact on your bottom line is immediate.
Zero Lead Leakage
With automated reminders and centralized pipelines, you will never forget to follow up with a warm prospect again.
Faster Deal Velocity
Social sales move fast. By allowing your team to reply instantly from an organized desktop interface with pre-saved quick replies, you reduce friction and close deals while the prospect's interest is at its peak.
Cost Efficiency
Stop paying for bloated enterprise CRMs where you only use 10% of the features. oChats provides exactly what you need to scale your chat-based revenue without the massive overhead.
Watch oChats.io In Action
Video demo
Frequently Asked Questions
This is one of the most common complaints we see online. Many software providers claim to have a “WhatsApp Integration,”but in reality,it’s a one-way notification system or requires a messy Chrome extension that breaks every time WhatsApp updates.oChats is not faking it.We integrate directly via the official Meta WhatsApp Cloud API. This means every message sent or received,along with read receipts,tags,and contact data,is mapped flawlessly in real-time. Your CRM and your chat are finally the same thing.
You are experiencing the “Single Phone Bottleneck.”It’s a massive pain point when scaling. With oChats,you disconnect from the physical phone entirely. Your single business number is routed into our cloud-based dashboard. From there,5,10,or 50 sales reps can log in simultaneously from their own laptops. You get a shared inbox where you can assign specific chats to specific reps,ensuring nobody steps on each other’s toes and customers get dedicated support.
If you use unofficial third-party apps,scraping tools,or unauthorized bulk messaging software,yes. Meta will eventually ban your number. However,oChats is built entirely on the Official Meta Cloud API. Because we play strictly by Meta’s rules (using pre-approved template messages for outbound marketing and respecting the 24-hour customer service window),your account is completely safe,secure,and fully compliant.
In a standard setup where reps use their own phones or the free WhatsApp app,a departing employee walks out the door with all your customer relationships and chat history. With the oChats CRM system,the company owns the data. All conversations are logged in the centralized cloud database. If a rep leaves or takes time off,a manager can instantly reassign their open tickets to another team member,complete with the full historical context of the conversation.
Not at all. In the past,setting up the API was a nightmare that required technical expertise and months of approval waiting times. oChats acts as your bridge. Our onboarding process is entirely “no-code.”You simply verify your Meta Business Manager account,link your phone number,and you can start receiving messages in your new dashboard within minutes.
You can refer the pricingon our website.
Stop Managing Chaos. Start Closing Deals.
Your customers want to talk to you on WhatsApp. Your sales team wants an easier way to manage those conversations. Ochats bridges that gap with a powerful,intuitive CRM system built specifically for the era of social sales.
Ready to stop losing leads and start supercharging your revenue?
- No credit card required
- Free channel integration
- 7-days free trial
- Free onboarding support
Explore Our Software &Guides
Mastering omnichannel support is an ongoing journey. Whether you are looking to understand the basics or dive deep into advanced analytics,explore our specialized resources below to take your customer experience to the next level:
Discover how uniting your WhatsApp,social media,and live chat into a single stream can eliminate customer friction,boost agent productivity,and skyrocket your daily resolution rates.
Unified Inbox:Stop switching tabs and manage all customer touchpoints from one screen.
Frictionless Journeys:Eliminate repetitive conversations and disconnected customer data.
A localized blueprint for Malaysian companies looking to navigate the official Meta API,handle high chat volumes,and legally scale communication without the risk of account bans.
Meta API Demystified:Learn the official,compliant way to set up your corporate number.
Scale Securely:Avoid account suspensions while managing thousands of daily chats.
Uncover actionable tactics to turn casual website visitors into qualified sales leads using real-time triggers,smart routing,and data-driven chat workflows that close deals faster.
Instant Engagement:Catch prospects while their buying intent is at its absolute highest.
Lead Qualification:Use automated,rule-based workflows to filter and route high-value leads.